iPhone 7+ freezing

george999

macrumors regular
Original poster
May 15, 2016
191
173
Hi everyone,
this morning I got a phone call, and when I aswered it, my iphone 7+ completely froze. I couldn't hear the person on the other end, the home button did nothing, the power button did not work, and the screen was unresponsive. At the time, I didn't know how to to a hard reset (you don't need to hold the home button anymore I guess). After about a minute, my touches were recognized all at once, and the phone returned back to usable. It happened again about ten minutes later, and it hasn't happened since I did a hard reset.

I noticed in the battery stats after the phone unfroze that the standby time was the same exact time as the usage time, so it's possible some app was causing the phone to stay out of standby mode? the phone was sitting on a table for hours right after being unplugged. There should've been no usage time.

It's the first time this has happened to me on this phone, I'm running iOS 10.0.3.

Anyone else experience this? I'm a little worried, I don't want to have to get a replacement phone because my glass screen protector is aligned PERFECTLY lol
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
30,317
30,559
If it only did it once, it could have been a glitch caused by an application. I would monitor it and see what happens.
 

npolly0212

macrumors 65816
Sep 21, 2015
1,279
334
Hi everyone,
this morning I got a phone call, and when I aswered it, my iphone 7+ completely froze. I couldn't hear the person on the other end, the home button did nothing, the power button did not work, and the screen was unresponsive. At the time, I didn't know how to to a hard reset (you don't need to hold the home button anymore I guess). After about a minute, my touches were recognized all at once, and the phone returned back to usable. It happened again about ten minutes later, and it hasn't happened since I did a hard reset.

I noticed in the battery stats after the phone unfroze that the standby time was the same exact time as the usage time, so it's possible some app was causing the phone to stay out of standby mode? the phone was sitting on a table for hours right after being unplugged. There should've been no usage time.

It's the first time this has happened to me on this phone, I'm running iOS 10.0.3.

Anyone else experience this? I'm a little worried, I don't want to have to get a replacement phone because my glass screen protector is aligned PERFECTLY lol
Mine has done it since I purchased it. It does it daily
And will force quit apps and lock my phone up when I try to access messages and such
 

george999

macrumors regular
Original poster
May 15, 2016
191
173
Hopefully this is an iOS 10 related issue. Really annoying for a brand new phone :/

10.1 can't come soon enough.