iPhone 7 got really hot then died

Discussion in 'iPhone' started by nycgeo, Oct 6, 2016.

  1. nycgeo, Oct 6, 2016
    Last edited: Oct 6, 2016

    nycgeo macrumors member

    nycgeo

    Joined:
    Apr 12, 2005
    Location:
    Brooklyn
    #1
    Well it was bound to happen I guess. Having owned nearly every iphone since iphone 1, a phone has totally died on me. Amazingly it was a brand new iphone 7. I hadn't had any issues leading up this, except it did get hot from time to time with no apparent reason why.

    It started when I got home. I plugged it into an apple charger with apple cable and took a short nap. When I woke up, I noticed that the phone had gone from about 60% to about 80% in 45 minutes. That seemed to be not enough charge increase for the time n the charger. Moreover the phone was very hot. I went on the phone to see what was going on, and noticed that the wifi was not active. I went to the settings and strangely it couldn't pick up any wifi signals at all. Like it wouldn't even see any networks, of which there are several around me regularly.

    I went through the normal list of quick fixes, including a hard reset. No dice. I also was noticing that the battery was plummeting, down about 10% in minutes. I reset network settings and left it unplugged. I let it sit there and the battery went down and down, while it got hotter. I put it in the fridge for a few minutes, but it was still hot. Eventually it went down to 0 and shut off. When I plugged it in, nothing. 20, 30 minutes plugged in, nothing. No reset possible, just dead.

    This thing hasn't seen mist, let alone water, and its been cared for meticulously and in an apple leather case since day 1.

    Going to apple store tomorrow to see a genius, I hope they have replacement stock of the jet black. I do have applecare, so maybe that will help with the turnaround. Ill report back.
     
  2. studIOS5 macrumors 6502a

    studIOS5

    Joined:
    Oct 14, 2011
    Location:
    Oregon, OH
    #2
    Keep in mind the hard restart is now power button volume down due to the home button not being a button anymore. So I'd give that a shot
     
  3. nycgeo thread starter macrumors member

    nycgeo

    Joined:
    Apr 12, 2005
    Location:
    Brooklyn
    #3
    Thanks, I know thats the Way i did it. I tried every combination of button holding, while charging and not charging. Nada.
     
  4. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #4
    Either way, at least it will be replaced. Hopefully they available stock.
     
  5. nycgeo thread starter macrumors member

    nycgeo

    Joined:
    Apr 12, 2005
    Location:
    Brooklyn
    #5
    Yeah thats the question...also if its a new phone or refurb. I mean is gotta be new right? Have they had time to refurbish these things?
     
  6. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #6
    Apple receives defective devices everyday back to their warehouse. Rather they are able to turn the refurbished iPhones around in time for a 'White Box Replacement' is the question. In your case, Apple will replace your device with a brand new one undoubtedly, being the issue you experienced is unrelated to any physical damages. And I'm assuming your device is less than a month old.
     
  7. nycgeo thread starter macrumors member

    nycgeo

    Joined:
    Apr 12, 2005
    Location:
    Brooklyn
    #7
    I
    got it on launch day, so yeah less than a month. I'll let you guys know what they say/do
     
  8. nycgeo thread starter macrumors member

    nycgeo

    Joined:
    Apr 12, 2005
    Location:
    Brooklyn
    #8
    Well, kudos to Apple for replacing the phone on site (with the last one available)! The phone was not connecting to their diagnostics at all, it was truly dead. They said they hadn't seen this specific issue before, but have heard about heat and wifi issues.

    In any case, simple exchange for a new (not refurb, as far as they said) phone, at no cost.
     

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