iPhone 7 Jet Black broken screen

Discussion in 'iPhone' started by xthine, Sep 28, 2016.

  1. xthine macrumors regular

    xthine

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    Apr 29, 2015
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    Sedona
    #1
    Happened out of the blue...didn't drop the phone. Never had an iPhone have problems out of the box.

    [​IMG]

    Genius Bar appointment set up for the weekend.
     
  2. MsRandall macrumors 6502a

    MsRandall

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    Bay Area, Ca
  3. SisterBlue22 macrumors 6502

    SisterBlue22

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    #3
    Clearly, if you weren't a Giants fan, this wouldn't have happened.....
     
  4. Snot Rox macrumors 6502

    Snot Rox

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  5. 12vElectronics macrumors 68040

    12vElectronics

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  6. Bako-MacAddict, Sep 29, 2016
    Last edited: Sep 29, 2016

    Bako-MacAddict macrumors 68000

    Bako-MacAddict

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    #6
    Well, if there's no sign of impact in any of the corners like it was dropped , they will definitely get it replaced under warranty!
     
  7. Beards macrumors 6502a

    Beards

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    Location:
    Derbyshire UK
    #7
    Yep; its either the connector on the logic board or the digitizer flex cable, which they can test by disconnecting it and re connect it.......

    To test, they remover the digitiser flex cable and only install lcd flex cable......Lines should go away.
     
  8. Relentless Power macrumors P6

    Relentless Power

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    Jul 12, 2016
    #8
    It's a defective iPhone. Either they will replace or repair. Of course it's based off their stock in store as well.
     
  9. xthine thread starter macrumors regular

    xthine

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    Apr 29, 2015
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    Sedona
    #9

    It sounds simple..hopefully something they could do in house.

    I am hoping they could fix it.. I do not suspect they have Jet Back 7s in the store. I am trying to play around more with phone more to see if anything else is wrong with it.
     
  10. resaka macrumors 6502

    resaka

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    Sep 10, 2016
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    Scottsdale, AZ
    #10
    Some people have reported Apple stores having unlisted stock for warranty replacements like yours. Don't give up the hope!
     
  11. andrewduff415 macrumors member

    Joined:
    Sep 12, 2014
    #11
    This is true, they have to carry stock for replacement phones. I once replaced my new 6plus 1 day after receiving it because there were several dead pixels on the screen. They replaced it no problem, while they were completely sold out in stores. They always carry extra stock for replacement.
     
  12. Alexrat1996 Suspended

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    Mar 29, 2015
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    Lehigh valley PA
    #12
    really
     
  13. xthine thread starter macrumors regular

    xthine

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    Apr 29, 2015
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    Sedona
    #13
    Thank you eveyone for the input and reassurance! Went to the Genius Bar this weekend and they said it basically has 2 rows of dead pixels and they will replace the phone. They will call me when they have the Jetblack 7 because they did not have any in stock (they did not even have one for display.. just the JB 7+).
    We were there less than 5 mins, about 5 techs were looking at my phone befuddled. He said 'the engineers at Cupertino are going to want to take a look at this one'. I was thinking.. take it now and have them send one to me ASAP j/k :)
     
  14. Alexrat1996 Suspended

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    Mar 29, 2015
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    Lehigh valley PA
    #14
    How long is your wait for the replacements mines two weeks
     
  15. xthine thread starter macrumors regular

    xthine

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    #15
    I wasn't given a time frame when I went to the Genius Bar. He said whenever they have the phone in stock (which they did on Monday but I never got a call that I can pick up a replacement phone).
    So yesterday I spoke with a senior advisor and was given a few options..I chose the express replacement service. Supposedly I should get the replacement this Thursday or Friday (I highly doubt it). We'll see.
     
  16. Alexrat1996 Suspended

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    Mar 29, 2015
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    Lehigh valley PA
    #16
    Mine Also was done on Monday. My local store is 5 minutes from my house I have to wait till the store has mine In
     
  17. iphone1105 macrumors 68020

    iphone1105

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    Oct 8, 2009
    #17
    when they give you a new phone, apply that screen protector better, real bad alignment.....
     
  18. Alexrat1996 Suspended

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    Mar 29, 2015
    Location:
    Lehigh valley PA
    #18
    That's also
     
  19. xthine thread starter macrumors regular

    xthine

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    #19
    It's actually from my old iPhone 6. I don't want to waste a new tempered glass screen protector on a phone that's defective and needs to be replaced.
     
  20. xthine thread starter macrumors regular

    xthine

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    #20
    See above
     
  21. xthine thread starter macrumors regular

    xthine

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    Apr 29, 2015
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    #21

    Good deal. Keep me posted!
     
  22. iphone1105 macrumors 68020

    iphone1105

    Joined:
    Oct 8, 2009
    #22
    ahh, it a temp thing, got ya! :) well good luck getting your new phone!
     
  23. Alexrat1996 Suspended

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    Mar 29, 2015
    Location:
    Lehigh valley PA
    #23
    Yup
     

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