iPhone 7+ low volume.. repair or replace

gigapocket1

macrumors 68000
Original poster
Mar 15, 2009
1,726
1,037
I have an iPhone 7+ where the headset speaker volume is super low (the speaker above the screen)... actually when playing music, no sound comes out from it at all.
Just wondering if they usually repair the speaker or do they usually replace the device?

I had this problem on a 6s plus. And they replaced my device. But at that time, the store was about to close and I just had a feeling that they just didn't want to add anymore work. Just wondering how do they usually handle this problem.
 

woodynorman

macrumors 6502a
Nov 26, 2011
659
306
Ive had to take mine to Apple 3 times now for them to "clean" out the speaker. Same thing as you...little to no sound from upper speaker only. They take it into the back where they say they have some sort of "machine" that cleans out all the ports and speakers. Sounds like brand new when they get done, but sound fades over time and I'm sure I'll be back in a few months to do it again
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,486
34,579
I have an iPhone 7+ where the headset speaker volume is super low (the speaker above the screen)... actually when playing music, no sound comes out from it at all.
Just wondering if they usually repair the speaker or do they usually replace the device?

I had this problem on a 6s plus. And they replaced my device. But at that time, the store was about to close and I just had a feeling that they just didn't want to add anymore work. Just wondering how do they usually handle this problem.
Because it's a replaceable part, they likely will just replace the speaker and not the whole iPhone. And if there is water damage, they may or may not be able to determine that.
 

gigapocket1

macrumors 68000
Original poster
Mar 15, 2009
1,726
1,037
I went in last night. They did the audio test. Both the speaker and front mic failed the test. He cleaned the speaker with a brush. The next test, the mic passed but the speaker still failed. But I listened to a voicemail before they took it to the back for repair and it sounded fine.
I was hoping for a new device but they ended up replacing the entire front assembly. New screen. New speaker. New Touch ID. Etc
 

DUIduckSAUCE

Suspended
Sep 12, 2016
473
399
I went in last night. They did the audio test. Both the speaker and front mic failed the test. He cleaned the speaker with a brush. The next test, the mic passed but the speaker still failed. But I listened to a voicemail before they took it to the back for repair and it sounded fine.
I was hoping for a new device but they ended up replacing the entire front assembly. New screen. New speaker. New Touch ID. Etc
Service like this is a big reason why I buy apple products.
 
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