iPhone 7+ low volume.. repair or replace

Discussion in 'iPhone' started by gigapocket1, May 12, 2017.

  1. gigapocket1 macrumors 65816

    Joined:
    Mar 15, 2009
    #1
    I have an iPhone 7+ where the headset speaker volume is super low (the speaker above the screen)... actually when playing music, no sound comes out from it at all.
    Just wondering if they usually repair the speaker or do they usually replace the device?

    I had this problem on a 6s plus. And they replaced my device. But at that time, the store was about to close and I just had a feeling that they just didn't want to add anymore work. Just wondering how do they usually handle this problem.
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    They'll most likely replace the speaker.
    Did you get it wet?
     
  3. gigapocket1 thread starter macrumors 65816

    Joined:
    Mar 15, 2009
    #3
    Lol possibly. But that was monnnttthhsss ago...
     
  4. woodynorman macrumors 6502

    Joined:
    Nov 26, 2011
    #4
    Ive had to take mine to Apple 3 times now for them to "clean" out the speaker. Same thing as you...little to no sound from upper speaker only. They take it into the back where they say they have some sort of "machine" that cleans out all the ports and speakers. Sounds like brand new when they get done, but sound fades over time and I'm sure I'll be back in a few months to do it again
     
  5. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Because it's a replaceable part, they likely will just replace the speaker and not the whole iPhone. And if there is water damage, they may or may not be able to determine that.
     
  6. gigapocket1 thread starter macrumors 65816

    Joined:
    Mar 15, 2009
    #6
    I went in last night. They did the audio test. Both the speaker and front mic failed the test. He cleaned the speaker with a brush. The next test, the mic passed but the speaker still failed. But I listened to a voicemail before they took it to the back for repair and it sounded fine.
    I was hoping for a new device but they ended up replacing the entire front assembly. New screen. New speaker. New Touch ID. Etc
     
  7. DUIduckSAUCE macrumors 6502

    DUIduckSAUCE

    Joined:
    Sep 12, 2016
    #7
    Service like this is a big reason why I buy apple products.
     
  8. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #8
    That explains it then:D lol
     

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