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Iphone 7 Plus Camera Defective?

T21r

T21r

macrumors newbie
Original poster
Sep 19, 2016
8
3
Los Angeles
I Recently received my JB 7 plus and was excited to test out the camera nice i was heading to Disneyland yesterday.
When i went over the pictures in some theres seems to be the same light spot/reflection. i noticed it and cleaned the lens but it continued to do it, in one of the pictures i zoomed in on the spot and it looks like two lines are running through it.
Also there are some neon signs that get reflected in such a weird way.. like one where the sign is reflected into the sky? Is this normal or is something wrong with my camera?
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Last edited:
frankdogg said:
have to ask, but do you have HDR enabled?
Click to expand...
I checked right now and I don't have it enabled. Tried to take another picture right now with HDR on and off just to make sure and it is still doing the same thing.
A little update though, spoke to apple and they said it looks like a hardware problem. Have a Genius Bar appointment on Friday.
Only thing I'm worried about is having to get a replacement since I have a jb 7 plus and they probably don't have them for replacements yet.
 
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T21r said:
I checked right now and I don't have it enabled. Tried to take another picture right now with HDR on and off just to make sure and it is still doing the same thing.
A little update though, spoke to apple and they said it looks like a hardware problem. Have a Genius Bar appointment on Friday.
Only thing I'm worried about is having to get a replacement since I have a jb 7 plus and they probably don't have them for replacements yet.
Click to expand...

That's good to know. Glad it's hardware related. I've seen a lot of people complain about their picture quality not knowing hdr is the culprit.

Also I'm pretty sure they'll have a replacement on hand. If not they'll most likely be able to overnight you one.
 
You'll probably find this defect in all the phones. I'm assuming that these lenses built into the camera do not have anti-reflective coating.
 
T21r said:
A little update though, spoke to apple and they said it looks like a hardware problem. Have a Genius Bar appointment on Friday.
Only thing I'm worried about is having to get a replacement since I have a jb 7 plus and they probably don't have them for replacements yet.
Click to expand...

What ended up happening? Just got the plus and have the same issue.
 
Update!!!! On my appointment last Friday they said my camera was faulty and that they would have to replace it... They had the Camera in stock but said they needed to have my phone in stock to do the service just in case they messed up and had to give me the replacement phone... (ps they said replacement stock was separate from in store stock and that they would expedite the phone to the store.) Phone got to the store today (Monday) so i went after work to get it serviced... they had my phone for almost three hours before they brought it out. The weird part was it looked like they didn't even touch/try to repair my phone; The genius just told me they were going to replace my phone. So I'm happy they replaced it because i was also worried that when they opened up my phone it would somehow affect the water proofing seal. The only weird part being how long they took.
 
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