Hi all,
So after almost a month of waiting for my new iPhone 7 Plus Jet Black to arrive, it was delivered today and unfortunately, it appears to be damaged. On the lower right hand part of the device, there seems to be a scratch/dent on the aluminium casing where it meets the screen. Now, as the model is Jet Black, this chip is highly visible as it is silver in colour. Of course, once in its clear case, it is not visible. Its not a huge problem but there is minor damage. Its upsetting because I paid £820 for this device and I expect it to be perfect if im honest. If I had to guess whats happened, Id say that when the screen was being fitted in manufacture, it has clipped the edge of the casing and chipped away at the jet black finish exposing the natural silver colour of aluminium.
After 3 calls with Apple, the best I could get out of them was a replacement device with an apology but I would have to send them back this unit first before they would dispatch the replacement. With the Jet Black being so limited, the replacement order has a delivery date of 6th of December. One of the reps assured me that I would be prioritised and that the replacement will be with me a lot sooner. He even said a week or two max. However, after speaking to another rep, she couldn't give me a time frame at all and said there was a chance it may not arrive for another 5/6 weeks even though I would be given priority. I have already sold my 6S so I would be without a phone.
Im sure there is a better solution than this. I was just wondering if anybody else has experienced something similar to this with a previous device from Apple and how it was rectified. Any suggestions/comments will be appreciated. On a more positive note, the jet black does look amazing!!
Thanks
So after almost a month of waiting for my new iPhone 7 Plus Jet Black to arrive, it was delivered today and unfortunately, it appears to be damaged. On the lower right hand part of the device, there seems to be a scratch/dent on the aluminium casing where it meets the screen. Now, as the model is Jet Black, this chip is highly visible as it is silver in colour. Of course, once in its clear case, it is not visible. Its not a huge problem but there is minor damage. Its upsetting because I paid £820 for this device and I expect it to be perfect if im honest. If I had to guess whats happened, Id say that when the screen was being fitted in manufacture, it has clipped the edge of the casing and chipped away at the jet black finish exposing the natural silver colour of aluminium.
After 3 calls with Apple, the best I could get out of them was a replacement device with an apology but I would have to send them back this unit first before they would dispatch the replacement. With the Jet Black being so limited, the replacement order has a delivery date of 6th of December. One of the reps assured me that I would be prioritised and that the replacement will be with me a lot sooner. He even said a week or two max. However, after speaking to another rep, she couldn't give me a time frame at all and said there was a chance it may not arrive for another 5/6 weeks even though I would be given priority. I have already sold my 6S so I would be without a phone.
Im sure there is a better solution than this. I was just wondering if anybody else has experienced something similar to this with a previous device from Apple and how it was rectified. Any suggestions/comments will be appreciated. On a more positive note, the jet black does look amazing!!
Thanks
