iPhone 7 Plus Not So Splash Proof?

[44267547]

My 7+ suffered the same fate.

I cited the advertisement of the phone in the rain, and a manager overrode the repair to replace my phone for free.

As always with the genius bar, YMMV, but I was polite and firm, and left them with no choice.

Firm and polite will only take you so far. Every Apple Store experience or repair service will vary as mentioned. It all depends on who you talk to, willingness and overall attitude of the Advisor (Or Corporate management) that investigates your case. I think everyone's experience will vary pending a case by case basis, but leaving Apple 'With No choice' isn't always going to achieve the outcome someone desires.

What it really comes down to is a company that cares about the customer Satisfaction, not the customer who decides what the end decision will be. (Which I'm not referring to necessarily your experience.) Apple goes to Great lengths to work with customer and most companies are limited in what they will offer to assist a customer.

There is a reason Apple's customer service is highly rated, even if it's the outcome that doesn't always work out in someone's situation. I believe Apple is a two fold company, they make great products and they have great customer service to back the products they manufacture.

 

[marjie]

My hubby’s 7 stopped working. He sent it back to Apple who informed him his 3-month old iPhone had been submerged in water and was out of warranty. What?
He’s pretty sure he would remember dropping it in water. He can’t even recall it getting very wet except maybe it got rained on once. Also I’ve noticed he’ll sometimes grab his phone with wet hands. I would have thought a phone advertised as splash resistant might be a good choice for him.
So now it’s $350+ for the repair. Meanwhile he’s using his old iPhone 5 with severely cracked screen that has survived two brief swims.
I hope everyone with this experience speaks up.

 

[Applejuiced]

My hubby’s 7 stopped working. He sent it back to Apple who informed him his 3-month old iPhone had been submerged in water and was out of warranty. What?
He’s pretty sure he would remember dropping it in water. He can’t even recall it getting very wet except maybe it got rained on once. Also I’ve noticed he’ll sometimes grab his phone with wet hands. I would have thought a phone advertised as splash resistant might be a good choice for him.
So now it’s $350+ for the repair. Meanwhile he’s using his old iPhone 5 with severely cracked screen that has survived two brief swims.
I hope everyone with this experience speaks up.

Yeah I really doubt the phone died just by grabbing it with wet hands.
It had to be way more than that. Just because its water resistant up to a certain degree people need to realize its not waterproof. Judging by his other phone taking swims and how he needs water proofing you should just get him a waterproof case instead. It will save you spending $350 next time probably.

 

[marjie]

He never thought it was waterproof or even water resistant. He would have remembered (and admitted) getting it very wet. He’s like that. Maybe it was a combination of plugging in to charge in the presence of a little water.
We both dislike encasing our phones, but maybe it’s time.
Apple is sending him a new phone for the $350.