iPhone 7 plus phone shuts off when receiving a call.

Discussion in 'iPhone' started by jphan916, Jul 20, 2017.

  1. jphan916 macrumors newbie


    Jul 20, 2017
    I have iPhone 7 plus with Sprint. I repaired the LCD recently and notice this issue happening right after. The phone shuts off and then restart when I receive a call or use face-time. The rest of the phone works: camera , sound, texting, touch screen, wifi, etc.

    I'm thinking I might of damage the proximity sensor when I was removing the ribbon since I misplaced my tweezer. Anyone know how to test this out before I buy the new parts to replace it.

    FYI: Making and accepting phone call work when using a bluetooth headset.
  2. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    Have you tried resetting network settings? Seems very weird the the phone shuts off when getting a call. If the proximity sensor was damaged, it should only dark the screen, not restart the entire device.

    I would start with a reset network settings, and then a restore as new. Sounds to be more of a software issue than hardware.
  3. soccerkid12 macrumors newbie


    Nov 26, 2017
    --- Post Merged, Nov 26, 2017 ---
    I am having the same issue did you ever figure out a solution.

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