iPhone 7 Plus Touch ID not working well

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Ezaq, Oct 16, 2016.

  1. Ezaq macrumors newbie

    Joined:
    May 25, 2015
    #1
    Hi guys! It's been about a month since I got my 7 Plus now, I have this issue with the Touch ID where it won't always recognize my fingerprint. I have sweaty hands to begin with but whenever my fingers are sweaty, it keeps saying it can't recognize my fingerprint but I also do have an Air 2 and even if my hands are sweaty, there are no problems with unlocking.

    I tried a few combinations with my 7 Plus:
    1. Sweaty finger + wet sensor = Can't unlock
    2. Sweaty finger + dry sensor = Can't unlock
    3. Non-sweaty finger + dry sensor = Can unlock about 90% of the time.

    I have friends who own the 7 and they said even if their hands are a bit wet they still were able to unlock their phone.

    Already contacted support and have scheduled an appointment to test it out. What are the chances they deny me a repair and just tell me to wipe my hands and sensor before unlocking.
     
  2. Mike B in ok macrumors member

    Mike B in ok

    Joined:
    Sep 15, 2015
    Location:
    Oklahoma
    #2
    Would be interesting to try your fingers with another device and see if you have similar problems recognizing your prints, or (temporarily) add a friend's fingerprint to your phone and see if the friend had problems. This would help show if the problem was your icky ;) fingers or a sensor problem with your device.
     
  3. jetsam macrumors 6502

    Joined:
    Jul 28, 2015
    #3
    You can register up to five (IIRC) fingerprints. Have you tried saving a fingerprint while your hands are sweaty?
     
  4. Ezaq thread starter macrumors newbie

    Joined:
    May 25, 2015
    #4
    Well I have an Air 2 and with sweaty fingers I'm still able to unlock it..

    Tried registering my sweaty fingers but still can't work and sometimes it won't even want to register my sweaty fingers :(
     
  5. alexdafirst macrumors member

    alexdafirst

    Joined:
    Sep 15, 2016
    Location:
    Newcastle, UK
    #5
    Same case with me, I've had 3 7s and two had the issue of Touch ID not working correctly. Now onto my 3rd and hopefully final one that seems to work perfectly fine
     
  6. roopefin macrumors newbie

    Joined:
    Jan 30, 2017
    #6
    How did you prove that the problem is in your phone to the service? Just showed them ? And did you use an Apple Store for the service ? I'm having the same problem with Touch ID and iPhone 7... It's much worse than Samsung S7's fingerprint reader, it actually worked well even with wet after swim raisin fingers which I find quite extreme!
     
  7. alexdafirst macrumors member

    alexdafirst

    Joined:
    Sep 15, 2016
    Location:
    Newcastle, UK
    #7
    Literally just showed them that it wouldn't work. Even deleted my current prints and set up new ones, which yet again did not work. I said I was on my third but I'm not on my fourth iPhone (not ideal I know). But I just went to Apple to get it sorted, they felt as if it wasn't ideal either and gave me a brand new, sealed phone and a complimentary case, wouldn't expect that again though it was the least they can do. Quality control seems to be lacking however.
     
  8. Sker_1999, Aug 19, 2017
    Last edited by a moderator: Aug 19, 2017

    Sker_1999 macrumors newbie

    Sker_1999

    Joined:
    Aug 19, 2017
    #8

    Having the same issue ! Is ur problem solved ??
     

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