iPhone 7 Plus Video Recording Problem, Mic drops in and out/fuzzy noise

Discussion in 'iPhone' started by Texxy, Oct 2, 2016.

  1. Texxy, Oct 2, 2016
    Last edited: Oct 2, 2016

    Texxy macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #1
    So here is my issue/strange problem on my iPhone 7 Plus. I finally got a chance to record it - https://streamable.com/twkj

    In many of my videos I noticed at the start, the audio is not in the videos for the first 2-5 seconds and then it comes back in. But then once it does come back in, it drops out again and continues to do this. In the video example I post here, I am turning on and off a song from spotify, you will notice as it plays and the speaker logo comes next to the song when it is playing, the phone won't pick up the audio for a few seconds or when it does pick it up, it is low volume.

    Aside from that, the mic I feel is making a sort of WHITE NOISE to every video. When I pause the song you should be able to hear the white noise. My room is completely silent. I would not say it is the hiss-gate noise but just empty fuzzy noise in every video, even when there is silence like at the start of the video and when I pause it.

    Where is the microphone on the iPhone 7 plus? Maybe mine was damaged? Anyone else having similar issues?
     
  2. rmeadejr macrumors 6502a

    rmeadejr

    Joined:
    Aug 25, 2009
    Location:
    San Francisco-Twin Peaks
    #2
    I'm having the exact same problem. I already exchanged my JB 7 Plus once and I'm going back to the Apple Store Monday. This time, I'm not leaving the store until I get a good one. I wasn't going to do this, but when I called the tech support they said keep returning it until I get a good one. I have a fear I will get ban on exchanging any iPhones.
     
  3. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #3
    No way, I was beginning to think I was a rare case. I got my phone from Verizon so not sure I can do it in Apple store. Or can I?

    You talked to Apple tech support I presume?
     
  4. rmeadejr macrumors 6502a

    rmeadejr

    Joined:
    Aug 25, 2009
    Location:
    San Francisco-Twin Peaks
    #4
    I got mine from t-mobile and you sure can take it to an Apple Store, you just can't return it there. Also make a Genius Bar appt. also make sure you have a couple of videos to show them as examples.

    Yeah, I talked to text support. They are very helpful.
     
  5. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #5
    Agreed this shouldn't happen. And I would handle your situation the same way. Test the product prior to leaving to ensure their are no issues. And it's not your fault you receiving defective products, which should not result in banning you on exchanging. Apple better not treat a customer in that manner.
     
  6. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #6
    Well that is my point, why take it to Apple Genius bar if I can't return it there. I need a replacement...did you end up returning to T-Mobile?
     
  7. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #7
    Ya problem is, No verizon stores have any at all and Apple wont replace it since I bought from Verizon no?
     
  8. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #8
    Correct. If you purchased it through Verizon, they will have to replace it for you when they obtain more stock.
     
  9. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #9
    I called apple store local to me they said they have ones in stock for replacements but it will just be as usual in the back not new box or anything. They said they are not "refurbished" or anything since they are so brand new but still it is just annoying.
     
  10. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #10
    If your comfortable with it, take advantage of it. Make sure you inspect and test the device first though.
     
  11. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #11
    Ya not sure if comfortable with it. I mean, with Verizon I have to keep this broken iPhone 7+ in hand until they get me my new one which could take months...but what if that one comes defective as well. What a headache.
     
  12. Relentless Power macrumors G5

    Relentless Power

    Joined:
    Jul 12, 2016
    #12
    It's a gamble. But if it means getting a new device, take your time.
     
  13. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #13
    Yup, true. So here is my issue/strange problem on my iPhone 7 Plus. I finally got a chance to record it - https://streamable.com/twkj

    In many of my videos I noticed at the start, the audio is not in the videos for the first 2-5 seconds and then it comes back in. But then once it does come back in, it drops out again and continues to do this. In the video example I post here, I am turning on and off a song from spotify, you will notice as it plays and the speaker logo comes next to the song when it is playing, the phone won't pick up the audio for a few seconds or when it does pick it up, it is low volume.

    Aside from that, the mic I feel is making a sort of WHITE NOISE to every video. When I pause the song you should be able to hear the white noise. My room is completely silent. I would not say it is the hiss-gate noise but just empty fuzzy noise in every video, even when there is silence even when there is silence like at the start of the video and when I pause it.

    Where is the microphone on the iPhone 7 plus? Maybe mine was damaged? Anyone else having similar issues?
     
  14. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
  15. xemprah macrumors newbie

    Joined:
    Sep 28, 2016
    #15
    I spoke with the apple staff and they all like to claim its the first time they ever heard of the issue. Its a joke. Do what I did, return the phone and wait it out.
     
  16. kevyniner macrumors newbie

    Joined:
    Sep 14, 2014
    #16
    I just exchanged my iphone today for a corrupted front mic. I'm wondering if this is going to be an ongoing issue
     
  17. Texxy thread starter macrumors 6502

    Texxy

    Joined:
    Aug 16, 2011
    #17
    I got my first replacement, it was even worse than the first one buzzing noise wise with video. Waiting for second replacement
     
  18. jzachlee macrumors newbie

    jzachlee

    Joined:
    Jan 18, 2017
    #18
    My iPhone 7 had this issue as well. Video sounds drops intermittently during recording, like someone covered the microphone hole at the back of the phone. The frequency of the sound dropping off is not consistent.

    Sent it in to Apple and they diagnosed it as a faulty rear microphone. Got a replacement unit as they said they could not replace the microphone.
     
  19. mcroson macrumors newbie

    Joined:
    Apr 23, 2017
    #19
    --- Post Merged, Apr 23, 2017 ---
    I spent a month with this problem and finally solved it for my phone. Turns out it was my case! It was a military grade waterproof case. When I took the phone out of the case, the problem went away.

     
  20. koruki macrumors 6502a

    koruki

    Joined:
    Aug 16, 2009
    Location:
    New Zealand
    #20
    I just noticed this as well after trying to film something this morning, two clips consecutively had it.
     
  21. mcroson macrumors newbie

    Joined:
    Apr 23, 2017
    #21
    --- Post Merged, Jun 28, 2017 ---
    I had the exact same problem, but once I recorded something outside of my case and the problem was gone. It was my Pelican brand case, and the iPhone itself was working beautifully after all. Worth a check. I ended up buying a Speck case and have no audio problems now.
     

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