iPhone 7(+) iPhone 7 purchased overseas & Facetime (A Warning)

Discussion in 'iPhone' started by hawkeye_a, May 3, 2017.

  1. hawkeye_a macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #1
    A friend of mine, transiting via Dubai's international airport recently, decided to pick up an iPhone from Dubai duty free. I was trying to get FaceTime up and running for him, and couldn't download the app for some reason.

    Researching the issue, I came across this little nugget of information:
    https://support.apple.com/en-us/HT204170

    He has a SIM from a country not mentioned in the link above(obviously), and his iTunes account is set to a country which has the FaceTime app.

    So, a word of warning to those considering buying iPhones/iPods/iPads in the places mentioned in the link above and hoping to use FaceTime.

    Cheers
     
  2. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #2
    Nothing new, although this is the first time I've seen a support document.

    Periodically, the MR forums will get someone through here trying to activate FT on a device purchased in these countries.

    It's not possible.
     
  3. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #3
    Yep, Apple had to jump though some "hoops" to even get permission to sell iphones in places like the UAE.
     
  4. avanpelt macrumors 68030

    Joined:
    Jun 2, 2010
    #4
    This is interesting. While I knew about this issue, I always figured that once an iPhone was physically out of the handful of countries that disallow FaceTime (even if said iPhone was purchased in one of those countries), FaceTime would be able to be used. I learned something new today. Thanks, OP!
     
  5. dontwalkhand macrumors 601

    dontwalkhand

    Joined:
    Jul 5, 2007
    Location:
    Phoenix, AZ
  6. eyoungren macrumors Core

    eyoungren

    Joined:
    Aug 31, 2011
    Location:
    ten-zero-eleven-zero-zero by zero-two
    #6
    Islam is the official religion in the UAE. Think about it.
     
  7. omeryounos macrumors newbie

    Joined:
    Apr 19, 2012
    #7
    Ha ha seriously... get some logic in...there are tens of Muslim countries where FaceTime works...
     
  8. se95dah macrumors member

    Joined:
    Dec 30, 2014
    #8
    I relocated from the Middle East to Europe last year and since my wife and I had both bought iPhones while living out there I did my own testing on this. There are at least two different versions on sale in the Middle East at the moment. Model AE only allows FaceTime if it is specifically activated by the carrier bundle (I.e. FaceTime is removed if you use a sim from outside the region). Model AH does allow FaceTime with a sim from outside the region, with no restrictions. I saw both AE and AH on sale next to each other in the same shops (in both 6S and SE). The model number is marked on the back of the box, so you can check before buying.

    I tested the above using a variety of international SIM cards and iPhones. Based on our findings I sold my iPhone 6 (model AE) before relocating and kept my wife's iPhone SE (model AH). 9 months later (and after several iOS updates) her phone still works 100% on a local sim in Europe including FaceTime.
     
  9. Adhi Krishnamurti macrumors newbie

    Adhi Krishnamurti

    Joined:
    Nov 3, 2017
    #9
    I have the AH/A iPhone SE, I'm looking around the websites to find out where this guy came from. I couldn't find info about AH/A. and I saw your post that saying its from the Middle East but it's like the "general" version that sold on that region. I saw Arabic on the back of the box but wondering why the FaceTime is allowed and the camera sound can be muted. Thank you for your information.
     
  10. M.Rizk macrumors 6502

    M.Rizk

    Joined:
    Apr 20, 2015
    #10
    Have you tried the AH/A model? If yes, did FaceTime work outside the Middle East?

    Btw, not all Middle Eastern countries ban FaceTime, only KSA and UAE do it. FaceTime is available in Egypt, Qatar, Kuwait and many others so it was really unfair getting an AE/A in the first place. Regarding the camera sound, the only model that can't be muted is the Japanese model and that's due to local laws in Japan. All others can be muted.
     
  11. itsmilo macrumors 68020

    itsmilo

    Joined:
    Sep 15, 2016
    Location:
    Europe
    #11
    iPad works by setting the region to „Egypt“

    Source: my iPad Pro from Dubai
     
  12. M.Rizk macrumors 6502

    M.Rizk

    Joined:
    Apr 20, 2015
    #12
    That's probably a WiFi only iPad that's why it will depend on the region you set. I need to know for the iPhone as it depends on the SIM card inserted. FaceTime will work in Egypt on any iPhones because carriers support the "AllowVoIP" field in the carrier bundle settings. What I am asking about is whether an AH/A iPhone will work using a non Middle Eastern SIM card.
     
  13. se95dah macrumors member

    Joined:
    Dec 30, 2014
    #13
    Yes. An AH/A iPhone will work with FaceTime using a non middle eastern sim. AE/A and AB/A will not.
     
  14. M.Rizk macrumors 6502

    M.Rizk

    Joined:
    Apr 20, 2015
    #14
    That's amazing! I haven't bought any iPhone from Qatar in 4 years because of this as I travel a lot. Now I can finally use my bank rewards program and get myself an iPhone for free! That's the best news ever!
     
  15. Shinigami301 Suspended

    Shinigami301

    Joined:
    Jun 5, 2010
    Location:
    cogito, ergo zoom.
    #15
    To be precise: It's because of an industry agreement, there are actually no such laws.

    I bought an unlocked Moto Razr2 in Dubai a little over a decade ago, it was much better than the AT&T infested model sold in the USA.

    One of Apple's greatest achievements has been to break the carrier-infestation of bloatware that used to be forced onto every platform.
     
  16. se95dah macrumors member

    Joined:
    Dec 30, 2014
    #16
    Enjoy! I also bought my wife an AH/A iPhone SE in Qatar in 2016 and she’s happily FaceTiming on T-mobile in Europe now...
     
  17. Scrounger macrumors newbie

    Joined:
    Aug 22, 2018
    #17
    just to revisit this thread.

    I’ve just bought an iPhone 7 from Dubai duty free and was wondering if it will work ok with a uk sim?

    The last three digits on the model number are A/B which is the same as my current 7.

    Just concerned I’m going to have to go back to the duty free shop on my return back to Dubai in a week to get it changed.

    Any ideas?
     
  18. karmatourer macrumors 6502a

    karmatourer

    Joined:
    Oct 18, 2011
    Location:
    In my house
    #18
    No,tell me what YOU think the reason is besides,Islam.
     

Share This Page