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Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
124
29
hello guyz i have an iphone 7 and its under warranty but recently my phone has got scratched so i would want to get it replaced from apple but i have no issues with the phone,so how can I convince apple for a replacement.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
35,375
38,316
hello guyz i have an iphone 7 and its under warranty but recently my phone has got scratched so i would want to get it replaced from apple but i have no issues with the phone,so how can I convince apple for a replacement.

I would take ownership for the damage and pay for it yourself if truly want it repaired. Apple should not be "Convinced" of damage caused by your own.
 
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Newtons Apple

Suspended
Mar 12, 2014
22,757
15,234
Jacksonville, Florida
hello guyz i have an iphone 7 and its under warranty but recently my phone has got scratched so i would want to get it replaced from apple but i have no issues with the phone,so how can I convince apple for a replacement.

Apple will be glad to replace your scratched iPhone, bring money and they will sell you another one. You could also just pay and have the screen replaced or the cheapest route would be put a screen protector on it and live with it.

The warranty does not cover you scratching your phone. Why would you think it would?
 
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Applejuiced

macrumors Westmere
Apr 16, 2008
40,672
6,532
At the iPhone hacks section.
hello guyz i have an iphone 7 and its under warranty but recently my phone has got scratched so i would want to get it replaced from apple but i have no issues with the phone,so how can I convince apple for a replacement.

Its not going to happen.
Trust me, I knocked off my side mirror on my brand new car last year about 3 months after I got it and Toyota wouldn't fix it for free.
They told me its my fault and I have to pay for the damage that I caused to my property. They said its not a manufacturer defect.
How rude :D
 
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Mlrollin91

macrumors G5
Nov 20, 2008
13,732
9,325
Ventura County
Apple wouldn't even let you use AC+ on a scratch because it does not prohibit the use or functionality of the device. So no way you are getting a replacement, free or paid.
 
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QueenTyrone

macrumors 6502a
Sep 21, 2016
830
909
hello guyz i have an iphone 7 and its under warranty but recently my phone has got scratched so i would want to get it replaced from apple but i have no issues with the phone,so how can I convince apple for a replacement.

Use your  care + and pay 85 and use your accidental warranty or if your screen is scratched pay 30 for a replacement.
 
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Mlrollin91

macrumors G5
Nov 20, 2008
13,732
9,325
Ventura County
Use your  care + and pay 85 and use your accidental warranty or if your screen is scratched pay 30 for a replacement.
You can't. Apple will not allow you to use AppleCare+ for a scratch. The device has to be broken to an extent that is no longer functions as normal.
 
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ABC5S

Suspended
Sep 10, 2013
3,395
1,646
Florida
OP never mention what kind of warranty he has. If he has the normal one year warranty, NO, but if he has the apple care plus warranty, he has two accidental coverages, but not for a small scratch screen. Apple will replace the screen for you for a charge if you like.
 
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chilman

macrumors regular
Jan 2, 2011
192
73
Buy a nice casing and the scratches are gone, out of sight. It's affordable too.
 
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Shadowbech

macrumors 604
Oct 18, 2011
6,885
2,876
You may try but most likely apple won't replace it as the scratch on your device doesn't hinder any functionality at all. Yes, it's annoying but in couple of days, you'll just forget about it. Just deal with the scratch or put a case on it to cover it up.
 
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QueenTyrone

macrumors 6502a
Sep 21, 2016
830
909
You can't. Apple will not allow you to use AppleCare+ for a scratch. The device has to be broken to an extent that is no longer functions as normal.

Every  store is different. I've seen some that will and some that won't, never hurts to try.
 
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Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
124
29
I am ready to pay a nominal fee but i have to pay about half of the price of a new phone
 
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Nadeem_Guroo

macrumors regular
Original poster
Mar 15, 2017
124
29
Likely because of where you live. If you send it to Apple, if you can, cost will be lower. Maybe.

Who is quoting you half the cost of the phone to fix the scratch?
Apple store and they r not going to fix the scratch instead they will replace the unit
 
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QueenTyrone

macrumors 6502a
Sep 21, 2016
830
909
Seems like it's a scratch on the camera since, a senior rep told me they usually just replace 7/7+ if the camera is damaged.
 
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AppleFanatic10

macrumors 68030
Nov 2, 2010
2,656
169
Hawthorne, CA
hello guyz i have an iphone 7 and its under warranty but recently my phone has got scratched so i would want to get it replaced from apple but i have no issues with the phone,so how can I convince apple for a replacement.

Don't think they'll do that over a little scratch. Replacements should be used when you have an actual problem with your device. Like it being stuck in restore mode, not turning on, or a cracked phone.... just a few examples.
 
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