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iPhone 7 Scratched Out of the Box
- Thread starter Poob Bubes
- Start date
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Ha, those are actually screenshots from the 4K video I shot with my 6s.
Yep, no go.
At this point, you probably need to return it and wait till there is more stock. Or keep checking on website to see if you there is one you can reserve and then do an exchange. You have pictures as proof that it came out of the box so keep those.
Well I called 800-MY-APPLE and they couldn't even take my call since the call volume is so high.
My fresh new MacBook Pro came out of the box heavily scratched.I noticed it when I removed the protective film
Verizon 128GB Matte Black from Apple.com
Fortunately my prior experience taught me to have my pre-ordered purchase delivered to the Apple store for pickup. So upon arrival I opened it in front of the sales person. His eyes got really big when he saw the three inch long scratches on the top near the Apple logo.
It was good to have a witness but frustrating to wait another month for a replacement.
Apple quality control is non existent.
I've been rubbing it with a microfiber cloth and cleaning solution with moderate to heavy pressure and it is now not quite as noticeable but no matter how hard I rub it will not disappear.
Yeah, I've got a tiny hairline scratch near the ear piece as well...taking photos and calling Apple today...
Apple will take care of you. It's happened to me before as well and they swapped it out for a new one. Plus you have a fourteen day return policy anyway. You could just return it then rebuy
If you have an apple store nearby uou can take it there. They should have replacement units on hand
Mine has scratches in the same spot, but you have more. I spent an hour on the phone with Apple this morning, and their resolution is for me to send my phone back and wait for one to become available. They won't initiate the replacement until notification mine has been returned.
Edited to add: I was told no stores will have the Plus models available in store for a faster replacement.
Edited to add: I was told no stores will have the Plus models available in store for a faster replacement.
I went to the Apple Store one hour away and the Specialist was going to do an exchange but there were none on hand that were available for him to reserve. He took my name and number and said they were bumping me to the front of the queue and they should hopefully have one in a couple of days. I also made sure to get the managers name and local number to call for follow up. The Specialist made a comment that it's normal for about 2% to have this sort of issue. *fingers crossed*
I had a scratch on my iPhone 7 out of the box. It's very small and only visible in certain light, but once I've seen it then it is all I can see!
I spoke to Apple who are sorting it out.
However, I am in a very unusual position. I ordered two identical phones which were both delivered yesterday. Since placing the orders last week, my husband decided that he was happy to stick with his iPhone 6 so his one is still in it's original packaging and I actually started the return process yesterday as soon as it was delivered (it is due to be collected on Tuesday).
I have suggested to Apple that the easiest solution for them (and me!) would be for me to keep his one and then return the fault one to them.
Waiting for their verdict...
I spoke to Apple who are sorting it out.
However, I am in a very unusual position. I ordered two identical phones which were both delivered yesterday. Since placing the orders last week, my husband decided that he was happy to stick with his iPhone 6 so his one is still in it's original packaging and I actually started the return process yesterday as soon as it was delivered (it is due to be collected on Tuesday).
I have suggested to Apple that the easiest solution for them (and me!) would be for me to keep his one and then return the fault one to them.
Waiting for their verdict...
Follow up question: Should I remove the Verizon SIM card that shipped in the phone when I return it? I never powered the phone on so it was never activated but I would feel safer removing it since my account is tied to it.