iPhone 7 Scratched Out of the Box

Discussion in 'iPhone' started by Poob Bubes, Sep 17, 2016.

  1. Poob Bubes macrumors 6502a

    Poob Bubes

    Joined:
    Apr 16, 2007
    #1
    I noticed it when I removed the protective film :(

    Verizon 128GB Matte Black from Apple.com



    [​IMG]
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  2. CBillups1 macrumors 6502a

    CBillups1

    Joined:
    Sep 1, 2008
    Location:
    Michigan
    #2
    Off topic but what camera are you using, that looks amazing
     
  3. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #3
    i'm assuming you tried to wipe it to see if it was adhesive residue?
     
  4. Poob Bubes thread starter macrumors 6502a

    Poob Bubes

    Joined:
    Apr 16, 2007
    #4
    Ha, those are actually screenshots from the 4K video I shot with my 6s.

    Yep, no go.
     
  5. Shadowbech macrumors 68040

    Joined:
    Oct 18, 2011
    Location:
    Planet iPhone
    #5
    At this point, you probably need to return it and wait till there is more stock. Or keep checking on website to see if you there is one you can reserve and then do an exchange. You have pictures as proof that it came out of the box so keep those.
     
  6. Elisha macrumors 6502a

    Elisha

    Joined:
    Nov 21, 2006
    #7
    Based on he location, it looks like it was scratched by earrings or ear studs while making a call.
     
  7. Poob Bubes thread starter macrumors 6502a

    Poob Bubes

    Joined:
    Apr 16, 2007
    #8
    Well I called 800-MY-APPLE and they couldn't even take my call since the call volume is so high.
     
  8. maxsix Suspended

    maxsix

    Joined:
    Jun 28, 2015
    Location:
    Western Hemisphere
    #9
    My fresh new MacBook Pro came out of the box heavily scratched.

    Fortunately my prior experience taught me to have my pre-ordered purchase delivered to the Apple store for pickup. So upon arrival I opened it in front of the sales person. His eyes got really big when he saw the three inch long scratches on the top near the Apple logo.

    It was good to have a witness but frustrating to wait another month for a replacement.

    Apple quality control is non existent. :eek:
     
  9. Poob Bubes thread starter macrumors 6502a

    Poob Bubes

    Joined:
    Apr 16, 2007
    #10
    I've been rubbing it with a microfiber cloth and cleaning solution with moderate to heavy pressure and it is now not quite as noticeable but no matter how hard I rub it will not disappear.
     
  10. yanki01 macrumors 68040

    yanki01

    Joined:
    Feb 28, 2009
    Location:
    Texas
  11. lukeellis macrumors newbie

    Joined:
    May 3, 2015
    Location:
    Houston, TX
    #12
    Yeah, I've got a tiny hairline scratch near the ear piece as well...taking photos and calling Apple today...
     
  12. thelookingglass macrumors 68000

    Joined:
    Apr 27, 2005
    #13
    Apple will take care of you. It's happened to me before as well and they swapped it out for a new one. Plus you have a fourteen day return policy anyway. You could just return it then rebuy
     
  13. Surfer13134 macrumors 6502a

    Joined:
    Jun 12, 2010
    Location:
    Florida
    #14
    If you have an apple store nearby uou can take it there. They should have replacement units on hand
     
  14. bsmsam macrumors member

    bsmsam

    Joined:
    Jul 22, 2008
    #15
    Mine has scratches in the same spot, but you have more. I spent an hour on the phone with Apple this morning, and their resolution is for me to send my phone back and wait for one to become available. They won't initiate the replacement until notification mine has been returned.

    Edited to add: I was told no stores will have the Plus models available in store for a faster replacement.
     
  15. Bathplug macrumors 6502a

    Joined:
    Jul 12, 2010
    #16
    Mine has a tidy vertical one on the left side. I heard the screen isn't gurilla glass but could be wrong. Stil no excuse for them to come scratched.
     
  16. Poob Bubes thread starter macrumors 6502a

    Poob Bubes

    Joined:
    Apr 16, 2007
    #17
    I went to the Apple Store one hour away and the Specialist was going to do an exchange but there were none on hand that were available for him to reserve. He took my name and number and said they were bumping me to the front of the queue and they should hopefully have one in a couple of days. I also made sure to get the managers name and local number to call for follow up. The Specialist made a comment that it's normal for about 2% to have this sort of issue. *fingers crossed*
     
  17. joolze macrumors member

    joolze

    Joined:
    Jun 13, 2010
    #18
    I had a scratch on my iPhone 7 out of the box. It's very small and only visible in certain light, but once I've seen it then it is all I can see!

    I spoke to Apple who are sorting it out.

    However, I am in a very unusual position. I ordered two identical phones which were both delivered yesterday. Since placing the orders last week, my husband decided that he was happy to stick with his iPhone 6 so his one is still in it's original packaging and I actually started the return process yesterday as soon as it was delivered (it is due to be collected on Tuesday).

    I have suggested to Apple that the easiest solution for them (and me!) would be for me to keep his one and then return the fault one to them.

    Waiting for their verdict...
     
  18. Poob Bubes thread starter macrumors 6502a

    Poob Bubes

    Joined:
    Apr 16, 2007
    #19
    Follow up question: Should I remove the Verizon SIM card that shipped in the phone when I return it? I never powered the phone on so it was never activated but I would feel safer removing it since my account is tied to it.
     

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