IPhone 7 Smoking Gun

Discussion in 'iPhone' started by mfldmike, Jul 10, 2017.

  1. mfldmike macrumors regular

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    Jul 29, 2011
    #1
    So, long story short I was on Facebook with my iPhone 7 Jet Black 128GB A1660 and I noticed it started to smoke from each one of the corners. I unplugged it and took it outside on the deck and gave Apple a call.

    Case did expand and become bulbous, but didn't open phone has heat damage to the corners and the screen is shot....

    [​IMG][​IMG][​IMG][​IMG][​IMG][​IMG][​IMG][​IMG][​IMG][​IMG]
     
  2. noobinator, Jul 10, 2017
    Last edited: Jul 10, 2017

    noobinator macrumors 601

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    #2
    You have a phone with a manufacturing defect or a bad part. It happens on anything that is mass produced. I don't think it's an iPhone 7 problem in general.
     
  3. mfldmike thread starter macrumors regular

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    #3
    Never said anything about it being a problem with ALL iPhone 7's ... and I've searched online, there has been couple of reported cases
     
  4. noobinator macrumors 601

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    #4
    Oh ok, I was just referring to the smoking gun reference. This usually implies something nefarious is happening.
     
  5. mfldmike thread starter macrumors regular

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    #5
    Yeah no worries, I've been an Apple user for years and know this isn't typical of any Apes products. I don't post a lot but thought it was share-worthy...
     
  6. mfldmike thread starter macrumors regular

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    #6
    At first I thought I was seeing things because all I seen was heat rising from the phone with an occasional whisp of smoke. Almost like when you're looking at a good of a car on a hot day...

    When it did start to smoke it was heavy and blueish
     
  7. noobinator macrumors 601

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    #7
    It is pretty crazy to look at. Maybe Apple will hook you up with some free goods or something to keep you hush hush lol
     
  8. mfldmike thread starter macrumors regular

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    #8
    At this point I'm happy that I didn't plug it in and go to bed (or fall asleep with my phone) and waking up to a house on fire...

    Bit some freebies would be welcome :)
     
  9. Relentless Power macrumors P6

    Relentless Power

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    #9
    You stated you called the Apple. What did they tell you?
     
  10. mfldmike thread starter macrumors regular

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    #10
    Typical Apple response of mailing it it, doing an advanced exchange, or bringing it to a store. So I decided to play hookey today and make the 3 hour drive down to my nearest store.

    I don't understand why they suggested mailing it when it obviously didn't go entirely up in flames, I wasn't comfortable sending it in because it still can potentially light all the way up.
     
  11. Relentless Power macrumors P6

    Relentless Power

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    #11
    So ultimately they decided they're going to replace the iPhone for you? Or were they going to look at it first and then make a decision?

    I agree I would not mail it and that seems surprising they would suggest that.
     
  12. mfldmike thread starter macrumors regular

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    #12
    I took a lot of pictures and sent them to Apple Support per request...they will replace the device
     
  13. Relentless Power macrumors P6

    Relentless Power

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    #13
    Curious to know if they send you a replacement device or a brand-new iPhone?
     
  14. mfldmike thread starter macrumors regular

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    #14
    I'll know soon enough, on my way down there now
     
  15. Relentless Power macrumors P6

    Relentless Power

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    #15
    Good luck. Let us know how it goes.
     
  16. noobinator macrumors 601

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    #16
    Good luck. Very curious to see how this turns out and what they say!
     
  17. jr866gooner macrumors 65816

    jr866gooner

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  18. jimbo1mcm macrumors 68000

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    #18
    I am very confident that Apple will take care of you. You pay a premium for Apple products and occasionally you can have a problem but unless you did something crazy it will be replaced
     
  19. mfldmike thread starter macrumors regular

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    #19
    They replaced the device (white box) without question...no freebies, but at least "its like a new phone."
     
  20. Relentless Power macrumors P6

    Relentless Power

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    #20
    That's exactly what I thought they would do. They replaced your device with the white box replacement (Warranty Device) which is essentially similar to a new device, but it was likely used at one point or another.
     
  21. RadioGaGa1984 Suspended

    RadioGaGa1984

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    #21
    The only part that may have been used may be the logic board(and soldered items) and camera etc... The warranty phones all get new outside casing and battery as well as screen. So I wouldn't really call it used.
     
  22. Relentless Power, Jul 11, 2017
    Last edited: Jul 11, 2017

    Relentless Power macrumors P6

    Relentless Power

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    #22
    But nor is it factory "New" either. So I really wouldn't call it new. Granted their warranty phones are mostly very good, some of my experiences with their iPhones were sub par. But otherwise, it does appear as a new iPhone.

    Also, the warranty iPhone can still be classified as "Used" at one point or another if the logic board was not replaced.
     
  23. jr866gooner macrumors 65816

    jr866gooner

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    #23
    Considered very good replacements a lot of the time as extra testing done on the devices!
     
  24. Relentless Power macrumors P6

    Relentless Power

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    #24
    Apple's standards are quite high and they want the device to resemble new for the customer. I wouldn't want refurbished devices from anyone else besides Apple.
     
  25. mfldmike thread starter macrumors regular

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    Jul 29, 2011
    #25
    So the issue was caused by an "expanding battery," little bit frustrated that the Apple Store I visited wouldn't replace my screen protector and case because of an obvious manufacturing defect in the device, currently keeping quiet until I find an answer...it was an unpleasant experience. At least the phone was replaced
     

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