IPhone 7 Smoking Gun

[mfldmike]

So, long story short I was on Facebook with my iPhone 7 Jet Black 128GB A1660 and I noticed it started to smoke from each one of the corners. I unplugged it and took it outside on the deck and gave Apple a call.

Case did expand and become bulbous, but didn't open phone has heat damage to the corners and the screen is shot....

 

[noobinator]

You have a phone with a manufacturing defect or a bad part. It happens on anything that is mass produced. I don't think it's an iPhone 7 problem in general.

 

[mfldmike]

Never said anything about it being a problem with ALL iPhone 7's ... and I've searched online, there has been couple of reported cases

 

[noobinator]

Never said anything about it being a problem with ALL iPhone 7's ... and I've searched online, there has been couple of reported cases

Oh ok, I was just referring to the smoking gun reference. This usually implies something nefarious is happening.

 

[mfldmike]

Oh ok, I was just referring to the smoking gun reference. This usually implies something nefarious is happening.

Yeah no worries, I've been an Apple user for years and know this isn't typical of any Apes products. I don't post a lot but thought it was share-worthy...

 

[mfldmike]

At first I thought I was seeing things because all I seen was heat rising from the phone with an occasional whisp of smoke. Almost like when you're looking at a good of a car on a hot day...

When it did start to smoke it was heavy and blueish

 

[noobinator]

Yeah no worries, I've been an Apple user for years and know this isn't typical of any Apes products. I don't post a lot but thought it was share-worthy...

It is pretty crazy to look at. Maybe Apple will hook you up with some free goods or something to keep you hush hush lol

 

[mfldmike]

It is pretty crazy to look at. Maybe Apple will hook you up with some free goods or something to keep you hush hush lol

At this point I'm happy that I didn't plug it in and go to bed (or fall asleep with my phone) and waking up to a house on fire...

Bit some freebies would be welcome

 

[44267547]

At this point I'm happy that I didn't plug it in and go to bed (or fall asleep with my phone) and waking up to a house on fire...

Bit some freebies would be welcome

You stated you called the Apple. What did they tell you?

 

[mfldmike]

You stated you called the Apple. What did they tell you?

Typical Apple response of mailing it it, doing an advanced exchange, or bringing it to a store. So I decided to play hookey today and make the 3 hour drive down to my nearest store.

I don't understand why they suggested mailing it when it obviously didn't go entirely up in flames, I wasn't comfortable sending it in because it still can potentially light all the way up.

 

[44267547]

Typical Apple response of mailing it it, doing an advanced exchange, or bringing it to a store. So I decided to play hookey today and make the 3 hour drive down to my nearest store.

I don't understand why they suggested mailing it when it obviously didn't go entirely up in flames, I wasn't comfortable sending it in because it still can potentially light all the way up.

So ultimately they decided they're going to replace the iPhone for you? Or were they going to look at it first and then make a decision?

I agree I would not mail it and that seems surprising they would suggest that.

 

[mfldmike]

So ultimately they decided they're going to replace the iPhone for you? Or were they going to look at it first and then make a decision?

I agree I would not mail it and that seems surprising they would suggest that.

I took a lot of pictures and sent them to Apple Support per request...they will replace the device

 

[44267547]

I took a lot of pictures and sent them to Apple Support per request...they will replace the device

Curious to know if they send you a replacement device or a brand-new iPhone?

 

[mfldmike]

Curious to know if they send you a replacement device or a brand-new iPhone?

I'll know soon enough, on my way down there now

 

[44267547]

I'll know soon enough, on my way down there now

Good luck. Let us know how it goes.

 

[noobinator]

Good luck. Very curious to see how this turns out and what they say!

 

[jr866gooner]

Keep us posted!

 

[jimbo1mcm]

I am very confident that Apple will take care of you. You pay a premium for Apple products and occasionally you can have a problem but unless you did something crazy it will be replaced

 

[mfldmike]

They replaced the device (white box) without question...no freebies, but at least "its like a new phone."

 

[44267547]

They replaced the device (white box) without question...no freebies, but at least "its like a new phone."

That's exactly what I thought they would do. They replaced your device with the white box replacement (Warranty Device) which is essentially similar to a new device, but it was likely used at one point or another.

 

[RadioGaGa1984]

That's exactly what I thought they would do. They replaced your device with the white box replacement (Warranty Device) which is essentially similar to a new device, but it was likely used at one point or another.

The only part that may have been used may be the logic board(and soldered items) and camera etc... The warranty phones all get new outside casing and battery as well as screen. So I wouldn't really call it used.

 

[44267547]

The only part that may have been used may be the logic board and camera etc... The warranty phones all get new outside casing and battery as well as screen. So I wouldn't really call it used.

But nor is it factory "New" either. So I really wouldn't call it new. Granted their warranty phones are mostly very good, some of my experiences with their iPhones were sub par. But otherwise, it does appear as a new iPhone.

Also, the warranty iPhone can still be classified as "Used" at one point or another if the logic board was not replaced.

 

[jr866gooner]

But nor is it factory "New" either. So I really wouldn't call it new. Granted their warranty phones are mostly very good, some of my experiences with their iPhones were sub par. But otherwise, it does appear as a new iPhone.

Also, the warranty iPhone can still be classified as "Used" at one point or another if the logic board was not replaced.

Considered very good replacements a lot of the time as extra testing done on the devices!

 

[44267547]

Considered very good replacements a lot of the time as extra testing done on the devices!

Apple's standards are quite high and they want the device to resemble new for the customer. I wouldn't want refurbished devices from anyone else besides Apple.

 

[mfldmike]

So the issue was caused by an "expanding battery," little bit frustrated that the Apple Store I visited wouldn't replace my screen protector and case because of an obvious manufacturing defect in the device, currently keeping quiet until I find an answer...it was an unpleasant experience. At least the phone was replaced