iPhone 7 stuck on Apple logo

scottydawg

macrumors 6502
Original poster
Jan 22, 2008
316
10
Sacramento, CA
I have a iPhone 7 that showed a dead battery last night (although I do not think it was anywhere near dead). I plugged it in the charger and it has been rebooting to the Apple Logo over and over. It out of the blue allowed me to use my passcode and get in a few hours ago so I backed it up in iTunes. I did a reset to see if that would clear the problem... uh no. Shortly after it went back to the reboot cycle and has been there ever since today. Kind of a bummer when I want to call family for Christmas.

Any thoughts, suggestions, input?

PS - Merry Christmas!
 
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scottydawg

macrumors 6502
Original poster
Jan 22, 2008
316
10
Sacramento, CA
Try putting it into dfu mode first and then restoring it

http://m.imore.com/how-to-reset-enter-dfu-mode-iphone-7

Good luck
Thank you for the link on that one, the phone wasn't responding to the steps for DFU however it has given me some glimmer of hope in iTunes by randomly showing "recovery mode". New problem is that as the software downloads for this recovery (10.2) it times out and gives an error 9006 or error 50. Going to keep trying a few more times, beats fighting the crowds tomorrow at the mall.

If you tried and you can't restore it with iTunes even via dfu mode then there's nothing left. Bring it to Apple.
Yep that will be my surrender tomorrow.
 

deano1972

macrumors 6502a
Sep 16, 2016
542
226
United Kingdom
show up when they open. that is your best bet.
This^ but I'll say show up 20 mins before they open and you should see someone pretty quickly without an appointment .. by opening time there's a que outside the stores though
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Thank you for the link on that one, the phone wasn't responding to the steps for DFU however it has given me some glimmer of hope in iTunes by randomly showing "recovery mode". New problem is that as the software downloads for this recovery (10.2) it times out and gives an error 9006 or error 50. Going to keep trying a few more times, beats fighting the crowds tomorrow at the mall.



Yep that will be my surrender tomorrow.
If it showed recovery mode you might just have gotten the timing wrong for dfu mode .. it goes into recovery mode if you get the timing wrong attempting to go into dfu mode. I would keep attempting dfu mode .. but try letting go of the power button a couple of seconds earlier if it's going into recovery mode. If it's in dfu mode the phones screen will be blank but you'll get a message in iTunes telling you your in dfu mode. Good luck
 
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scottydawg

macrumors 6502
Original poster
Jan 22, 2008
316
10
Sacramento, CA
My follow up so far, I guess I can't get the timing right for DFU but I did do a full recovery of the phone and during the download of the apps the phone randomly rebooted and got stuck again with just the Apple logo.
Off to the store now...
 

el_gilito

macrumors newbie
May 30, 2017
2
1
Back from the Apple store, new phone in hand. They had no luck doing anything with the phone.

Thank you ALL for the help and HAPPY NEW YEAR!
Did they replace the phone under their warranty? or you bought a new phone? I'm having the exact same issues as you.
 

el_gilito

macrumors newbie
May 30, 2017
2
1
You're responding to a thread from 2016.
If your phone is under warranty Apple will replace it for free.
Yes I'm aware, but I just ran into this issue and came across this thread, didn't think it would hurt to ask. Thanks for the reply, hopefully I can get it resolved next week.
 
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