iPhone 7 stuck on Apple logo

Discussion in 'iPhone' started by scottydawg, Dec 25, 2016.

  1. scottydawg macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #1
    I have a iPhone 7 that showed a dead battery last night (although I do not think it was anywhere near dead). I plugged it in the charger and it has been rebooting to the Apple Logo over and over. It out of the blue allowed me to use my passcode and get in a few hours ago so I backed it up in iTunes. I did a reset to see if that would clear the problem... uh no. Shortly after it went back to the reboot cycle and has been there ever since today. Kind of a bummer when I want to call family for Christmas.

    Any thoughts, suggestions, input?

    PS - Merry Christmas!
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  3. scottydawg thread starter macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #3
    Sadly that won't work when the phone is unresponsive and locked with just the logo showing on the screen. iTunes will not see the phone (trust me, I have tried).
     
  4. deano1972 macrumors 6502a

    deano1972

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    Location:
    United Kingdom
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    If you tried and you can't restore it with iTunes even via dfu mode then there's nothing left. Bring it to Apple.
     
  6. scottydawg thread starter macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #6
    Thank you for the link on that one, the phone wasn't responding to the steps for DFU however it has given me some glimmer of hope in iTunes by randomly showing "recovery mode". New problem is that as the software downloads for this recovery (10.2) it times out and gives an error 9006 or error 50. Going to keep trying a few more times, beats fighting the crowds tomorrow at the mall.

    Yep that will be my surrender tomorrow.
     
  7. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #7
    Man, its going to be nuts in there at the Apple store tomorrow.
    Hope it goes well.
     
  8. lakaiordie macrumors 65816

    Joined:
    Jun 17, 2008
    #8
    show up when they open. that is your best bet.
     
  9. deano1972, Dec 25, 2016
    Last edited: Dec 25, 2016

    deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
    #9
    This^ but I'll say show up 20 mins before they open and you should see someone pretty quickly without an appointment .. by opening time there's a que outside the stores though
    --- Post Merged, Dec 25, 2016 ---
    If it showed recovery mode you might just have gotten the timing wrong for dfu mode .. it goes into recovery mode if you get the timing wrong attempting to go into dfu mode. I would keep attempting dfu mode .. but try letting go of the power button a couple of seconds earlier if it's going into recovery mode. If it's in dfu mode the phones screen will be blank but you'll get a message in iTunes telling you your in dfu mode. Good luck
     
  10. scottydawg thread starter macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #10
    My follow up so far, I guess I can't get the timing right for DFU but I did do a full recovery of the phone and during the download of the apps the phone randomly rebooted and got stuck again with just the Apple logo.
    Off to the store now...
     
  11. scottydawg thread starter macrumors 6502

    scottydawg

    Joined:
    Jan 22, 2008
    Location:
    Sacramento, CA
    #11
    Back from the Apple store, new phone in hand. They had no luck doing anything with the phone.

    Thank you ALL for the help and HAPPY NEW YEAR!
     
  12. deano1972 macrumors 6502a

    deano1972

    Joined:
    Sep 16, 2016
    Location:
    United Kingdom
  13. el_gilito macrumors newbie

    el_gilito

    Joined:
    May 30, 2017
    #14
    Did they replace the phone under their warranty? or you bought a new phone? I'm having the exact same issues as you.
     
  14. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #15
    You're responding to a thread from 2016.
    If your phone is under warranty Apple will replace it for free.
     
  15. akash.nu macrumors 68020

    akash.nu

    Joined:
    May 26, 2016
    #16
    This should be covered within the warranty.
     
  16. el_gilito macrumors newbie

    el_gilito

    Joined:
    May 30, 2017
    #17
    Yes I'm aware, but I just ran into this issue and came across this thread, didn't think it would hurt to ask. Thanks for the reply, hopefully I can get it resolved next week.
     

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