iPhone 7 Touch ID Issues

Discussion in 'iPhone Tips, Help and Troubleshooting' started by alexdafirst, Oct 1, 2016.

  1. alexdafirst macrumors member

    alexdafirst

    Joined:
    Sep 15, 2016
    Location:
    Newcastle, UK
    #1
    Are there any others out there who are having problems with their Touch ID being very temperamental and not working every time or at all? I'm unsure whether it's just a defected device but Apple have ordered me a new device to be delivered in a week for free. Do I take the new phone or try to get this one fixed again? It's been through a settings reset and a full system reset by the Genius Bar.

    TIA
     
  2. cableguy84 macrumors 6502a

    cableguy84

    Joined:
    Sep 7, 2015
    Location:
    Essex
    #2
    Have you tried adding the same fingerprint more than once, done this on my 6s plus and it's always lightning quick
     
  3. alexdafirst thread starter macrumors member

    alexdafirst

    Joined:
    Sep 15, 2016
    Location:
    Newcastle, UK
    #3
    Just tried that and it seems to be working a lot better. May still get the new one just in case it starts to play up again
     
  4. alexdafirst thread starter macrumors member

    alexdafirst

    Joined:
    Sep 15, 2016
    Location:
    Newcastle, UK
    #4
    UPDATE: Got a new ip7 and the Touch ID works perfectly every time with just one scanned for my two thumbs. Seems as though my device was defective
     

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