iPhone 7 Touch ID not working when charging

Discussion in 'iPhone' started by 4ppleg1rl, Sep 15, 2017.

  1. 4ppleg1rl macrumors regular

    Joined:
    Aug 29, 2017
    #1
    Hey so I just recently bought this phone (yesterday) but I've just noticed that the Touch ID doesn't work when it's charging? I've never had this problem with older phones so just wondering if it's covered under Apple's warranty or if I should send it back to Giffgaff (where I bought it from)?

    There's no case on it, and the charger I'm using is the one it came with. I also tried it with another older original Apple charger and it doesn't work...
     
  2. pat500000 Suspended

    pat500000

    Joined:
    Jun 3, 2015
    #2
    It's suppose to work. Try reseting it. DFU mode.
     
  3. stabile007 macrumors regular

    stabile007

    Joined:
    Feb 21, 2009
    Location:
    Philadelphia, PA
    #3
    I have had some weird issues with charging and my iPad in the past. Turned out it was a faulty cable creating a short I suspect in the wires. Replaced the cable and the issue went away. Have you tried different cables?
     
  4. spoon72 macrumors regular

    spoon72

    Joined:
    Jul 3, 2011
    Location:
    singapore
    #4
    Actually I have the same issue with my ip6s... previously it suddenly stopped working unless I give it a light knock on my palm and it work but when come to charging it is still won't work .
     

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3 September 15, 2017