DON"T USE APPLE TRADE IN!!!! Wish I had done more research before trying to. Do yourself a favor and search. Plenty of complaints out there but I fell for it. People will say those complaints are just frustrations at the lowball offer. If it was just lowballing I'd agree. But in my experience no it is really a scam. This 3rd party service lies. They make up stuff that isn't true. That's a scam pure and simple. And it is a terrible customer experience Apple should be ashamed of. I sent in my iPhone SE 1st gen for a trade in on the new 2020. I already knew I would only get a lowball $30 trade in value. I said to myself what the heck, $30 off the phone basically offsets the sales tax so I'll do it. I don't want to deal with selling it. Then I get this email back from the 3rd party sham that said it was worth 0$!!!! I quote: "Backlight is not Functioning Properly, Keys or Buttons missing" That is completely untrue. The phone was in perfectly functional condition, no cracks, no dents, backlight working just fine as it did when it was new and nothing missing on the phone. Of course the battery was tired but that's it. They flat out lied and if there is such damage/malfunction they did this themselves. All of this over $30 which is way less to Apple than the poor customer experience I now have. Of course I rejected this and I'm not going to hold my breath to see if I get it back in the condition I sent it in.