iPhone 7/Plus iPhone 7 turned off "forever"

[mtbaum02]

My iPhone 7 randomly decided to turn off while I was on Facebook...... I took it to the Apple store and they have a handy device which tells you if it will ever turn on again. This device doesn't provide any information as to why it turns off, though. Of course, the device says that it's dead forever! I bought this phone one year and one month ago. The warranty lasts for a year, so they told me I'd have to buy a replacement phone. $345 for a replacement, while I'm still paying off the broken phone. I've also tried a few 3rd party repair companies, no one can help.

Side note: This phone also has no cosmetic damage whatsoever.

Has anyone else had this problem? I don't think I can ever buy another Apple product after this.

 

[noobinator]

Don't dismiss an entire company because of one faulty product.

I've also never heard Apple mention a device which can tell if a phone is dead forever.

 

[C DM]

My iPhone 7 randomly decided to turn off while I was on Facebook...... I took it to the Apple store and they have a handy device which tells you if it will ever turn on again. This device doesn't provide any information as to why it turns off, though. Of course, the device says that it's dead forever! I bought this phone one year and one month ago. The warranty lasts for a year, so they told me I'd have to buy a replacement phone. $345 for a replacement, while I'm still paying off the broken phone. I've also tried a few 3rd party repair companies, no one can help.

Side note: This phone also has no cosmetic damage whatsoever.

Has anyone else had this problem? I don't think I can ever buy another Apple product after this.

Have you tried any troubleshooting? Putting the phone into DFU mode or anything like that?

Can't quite see why they can't tell you what they think is wrong with it (even if they might not know for sure).

 

[mtbaum02]

Don't dismiss an entire company because of one faulty product.

I've also never heard Apple mention a device which can tell if a phone is dead forever.

I feel entitled to dismiss an entire company when they do nothing to remedy the sale of a faulty product. I don't know much about the testing device, but feel free to contact Apple Twelve Oaks in Novi, MI for more information.
[doublepost=1515167985][/doublepost]

Have you tried any troubleshooting? Putting the phone into DFU mode or anything like that?

Can't quite see why they can't tell you what they think is wrong with it (even if they might not know for sure).

It seemed like they didn't have a clue. The phone will not power up at all.

 

[noobinator]

Have you tried leaving it plugged in for an extended period of time, like 12 hours or something?

 

[mtbaum02]

Have you tried leaving it plugged in for an extended period of time, like 12 hours or something?

I have not, but I'll give it a shot!
[doublepost=1515168860][/doublepost]The guy at the 3rd party repair shop guessed that it could be a Tristar chip failure? Which, from what I understand, would mean I'm SOL. I also have no idea what I'm talking about, though! Does anyone else think that might be the issue?

 

[newellj]

My wife's 6 threw a fit like that. Left it on a charger overnight and did a two-button reset to force a restart. DFU should work as well but you'll need to have a computer with a reasonably current version of iTunes if you try that. Her phone started up and has been working fine since.

 

[DevinNj]

I feel entitled to dismiss an entire company when they do nothing to remedy the sale of a faulty product. I don't know much about the testing device, but feel free to contact Apple Twelve Oaks in Novi, MI for more information.
[doublepost=1515167985][/doublepost]
It seemed like they didn't have a clue. The phone will not power up at all.

I 100% feel for your situation, I do been there myself, BUT, they didn't sell you a "faulty product" your phone is out of warranty and it broke. It happens. This was verified by a few third party repair places as you stated, so they aren't just trying to soak you. They offered a replacement for over $200 off the price of a new one, so they're not just telling you to go pound salt. I'd say that's not bad on their behalf. Don't mean to sound so harsh but Apple really does try to go above and beyond when they can. Also when paying off a phone on a payment plan, it may be wise to carry insurance for instances such as this.

 

[Gav2k]

I’d do the following, make sure the charge port is clear. Plug the charger in and wait half hour. Then hold the power and vol down till you see the Apple logo.

If it doesn’t reboot. Call Apple and explain what’s happened. If they say it’ll be chargeable then email Tim

 

[Newtons Apple]

There was a time when Apple might have replaced a phone free of charge if one month out of warranty, but they are much tighter these days. I guess they have had many take advantage. Sorry about your phone, it can happen to anyone.

 

[44267547]

I feel entitled to dismiss an entire company when they do nothing to remedy the sale of a faulty product.

You mean, a faulty Product that's out of warranty. You can't expect Apple just to issue you a replacement or repair the device given the circumstances. Even if this hardware or software issue is out of your control, unfortunately we can't always blame Apple for our frustration with tech that has a failure. You might feel entitled, but it doesn't guarantee anything either.

If you have another Apple Store within range,
You could ask for a second opinion on the matter.

 

[bigjnyc]

I would call up Apple customer service or ask to speak to a manager at the store.... if you are only a month out of your warranty they should be able to accomodate you. I mean having the phone just completely die is a little bit unprecedented. Just call them up and be polite, plead your case and you might get lucky.

 

[BarracksSi]

If you have another Apple Store within range,
You could ask for a second opinion on the matter.

This might work, but the work ticket attached to his phone should have notes from the previous store visit, and the second store might uphold the first verdict...

... but the second store might also get behind the OP and support a replacement, too.

When I broke my AW last fall, it was one day out of AC+ warranty (just one day versus one month, yeah), and it was eventually replaced for free -- NOT because I had broken it, but because the original plan, which was to have it repaired for the reduced $79 accident fee, fell through since the repair center refused to repair it; then, after two weeks, the store said, "Because we promised you'd get a working watch, and two weeks is a long time to wait, we'll simply give you a new one off the shelf."

POINT BEING:

In my case, the local store overrode the repair center's opinion. The OP might see the second store override the first one's opinion, too.

(keyword: MIGHT)

 

[macTW]

Don't dismiss an entire company because of one faulty product.

I've also never heard Apple mention a device which can tell if a phone is dead forever.

Don’t bother.

New account, suspicious request to aid data recovery, poor grammar... fishy.

 

[BarracksSi]

Don’t bother.

New account, suspicious request to aid data recovery, poor grammar... fishy.

Or "phishy"?

 

[tpham5919]

A-year-and-a-month broken device (no misuse or accident of course) is a faulty one in my book . Legally, it may not be a faulty device according to you and per consumer law in the US. However, in some other countries apple is required to provide a 2 year warranty for iPhone which makes the same device faulty, doesnt it?

 

[JasonHB]

A-year-and-a-month broken device (no misuse or accident of course) is a faulty one in my book . Legally, it may not be a faulty device according to you and per consumer law in the US. However, in some other countries apple is required to provide a 2 year warranty for iPhone which makes the same device faulty, doesnt it?

Yes, in all of Europe, you have a 2 year warranty with possible legal recourse for up to 5 years from purchase.

Jason

 

[mtbaum02]

I 100% feel for your situation, I do been there myself, BUT, they didn't sell you a "faulty product" your phone is out of warranty and it broke. It happens. This was verified by a few third party repair places as you stated, so they aren't just trying to soak you. They offered a replacement for over $200 off the price of a new one, so they're not just telling you to go pound salt. I'd say that's not bad on their behalf. Don't mean to sound so harsh but Apple really does try to go above and beyond when they can. Also when paying off a phone on a payment plan, it may be wise to carry insurance for instances such as this.

If an Iphone 7 description exists that states "this phone has an average lifespan of 1 year", then I will consider it not faulty.

I'm mostly upset about not receiving the cause for the malfunction when there is no physical damage. Although they did tell me that I should have turned it off more.
[doublepost=1515385248][/doublepost]

There was a time when Apple might have replaced a phone free of charge if one month out of warranty, but they are much tighter these days. I guess they have had many take advantage. Sorry about your phone, it can happen to anyone.

Thanks! My purpose for posting was to hopefully find a solution. Upon further reflection, I was probably better off leaving out "no more apple products"...
[doublepost=1515386524][/doublepost]

You mean, a faulty Product that's out of warranty. You can't expect Apple just to issue you a replacement or repair the device given the circumstances. Even if this hardware or software issue is out of your control, unfortunately we can't always blame Apple for our frustration with tech that has a failure. You might feel entitled, but it doesn't guarantee anything either.

If you have another Apple Store within range,
You could ask for a second opinion on the matter.

I'll take some of the blame, but not all of it. Yes, I should have opted for the extended warranty. But who does it make sense to blame in the event that an Apple phone has a hardware/software issue which is out of the consumer's control? If one of those Samsung phones explodes in my face, I'll have to remember I can't always blame Samsung for a tech failure.
[doublepost=1515386973][/doublepost]

Don’t bother.

New account, suspicious request to aid data recovery, poor grammar... fishy.

You're trippin' my grammar stays on fleek....I know you like that correct use of "you're."

 

[DevinNj]

If an Iphone 7 description exists that states "this phone has an average lifespan of 1 year", then I will consider it not faulty.

I'm mostly upset about not receiving the cause for the malfunction when there is no physical damage. Although they did tell me that I should have turned it off more.

Again I get your frustration, but how is anyone supposed to know when an electronic device will break. Impossible. As far as a 1 year lifespan, untrue, this forum alone disproves that. That's why there's AppleCare+, or various insurances available. Saved me in the past.