iPhone 8/Plus iphone 8 backlight issues?

[iMacoo7]

( I also posted this on Apple Support Community)
Short Version : Traveled to go see family, iPhone 8 was laying on the passenger seat ( The current iOS when this occurred iOS 11.2 Beta 6) playing music ( iHeart Radio app) that Was streaming music. Well I stopped for gas,Turned off the car and picked up my phone to see there wasn't anything on the display. I also noticed that the music that was streaming to my vehicle was no longer playing on the phone itself. I always have to pause/stop the music once the car is off....

Steps taken:

1. Hard Reset : ( volume up , down , side button until it reboots): This did nothing. The device still connected to my vehicle and I could still play music (From the saved playlists on my device).


2. Restore : (NOTHING)

3. DFU MODE: Wiped the device entirely clean (This was tricky but it was able to be done!). iTunes did 2 passes of verifying the software on the device before sending me to the screen that shows iCloud lock information. On the iPhone 8? NOTHING.....


Device has been in a case since day one. I contacted Apple yesterday when the incident occurred (This is the main reason I have 2 phones!!!) and told them I would give them a call once I had a chance to troubleshoot things. I will attach photos of the device here.

Anyone else experience something of this magnitude?I plan on calling Apple this morning once the flood gates are open..

 

[newellj]

I don't have to be a psychic to foresee a new phone in your future. Sounds like bad luck/hardware failure. Is there an Apple Store nearby?

 

[iMacoo7]

I don't have to be a psychic to foresee a new phone in your future. Sounds like bad luck/hardware failure. Is there an Apple Store nearby?

Agreed and yes there are three Apple store locations a couple hours away... Calling support back in a bit, They made me a case number yesterday when I spoke with them on the phone...

 

[newellj]

"Hours" is a bummer. I'd book a genius bar appointment at the nearest store.

 

[iMacoo7]

"Hours" is a bummer. I'd book a genius bar appointment at the nearest store.

Im not really too worried about it... Didn't get a chance to set up an appointment until this morning... Im scheduled for this coming Saturday.. Will update with results

 

[iMacoo7]

** UPDATE** Got to the Genious bar and immediately was told it was an LCD issue (Which I knew it wasn't the lcd but in fact a hardware issue), Then I was told they could replace the lcd @ no charge since there wasn't any physical or liquid damage found, but they couldn't give me a new device - I never asked for the device to be exchanged, only fixed-. I told them I just wanted the device fixed and was willing to wait while they did the lcd replacement.. Well they connected the device to a drive and ran tests.... After they ran tests (Using an HDMI to usb connected to a MacBook Pro) it was determined that the device needed to be shipped off for further testing and expect to receive a replacement within 5 days..

 

[newellj]

That's annoying, to say the least, especially if it was a long drive.

 

[iMacoo7]

That's annoying, to say the least, especially if it was a long drive.

Ohhh... It gets better! I had two separate appointments at two separate apple stores...
I dropped a problematic Mac mini off at the mall of Millinium 13 days ago for a hardware issue... Picked It up yesterday and get home to it having Genious Bar Software on it.. Threads posted under Mac mini.. The drive did suck..

 

[newellj]

Arghhhhh.

Within the past year both my early 2015 13" MBP and late 2012 Mini needed AppleCare service.

The MBP was amazing. It had to be shipped out for repair and I think I dropped it off on a Friday and had it back on Tuesday via FedEx.

The Mini was also amazing. For a simple drive replacement, it took TWO weeks. But at least it came back without their software on it. >:-(

 

[iMacoo7]

Arghhhhh.

Within the past year both my early 2015 13" MBP and late 2012 Mini needed AppleCare service.

The MBP was amazing. It had to be shipped out for repair and I think I dropped it off on a Friday and had it back on Tuesday via FedEx.

The Mini was also amazing. For a simple drive replacement, it took TWO weeks. But at least it came back without their software on it. >:-(

Their software, Logs of the tests being ran, my username on the unit but admin loaded as test. But this was left all on a "Brand New" Logic board that replaced my old one.. Funny thing is from the time I was called and told the logic board had to be ordered and would take an additional 3 days to complete? The Test log files are from the Date are from the 8th... I receive the call the new board was being ordered on the 10th... so if a new board was installed, Why are the test logs from the 8th on it??......
Never in over 20 years have I encountered this

 

[iMacoo7]

They replaced this device. Still Waiting to hear back about my other issue