iPhone 8(+) iPhone 8. Unresponsive screen.

lyceumHQ

macrumors 65816
Original poster
Aug 4, 2010
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Just wondering if anyone else has this issue.

Bought the 8 64gb a few days after launch. Twice that week the screen became completely unresponsive. Buttons work fine but screen doesn’t so I can lock and unlock but can’t switch off etc. Hard reboot needed to sort it.

It’s happened with more frequency. And today has happened twice in the past three hours.

Have made an appointment to have it swapped out at the apple shop but googled and found a thread on the apple forums with a few people having the same issue.

Anyone here having the same issue?
 

Septembersrain

Contributor
Dec 14, 2013
3,362
3,717
Texas
There were some posts here detailing this issue. I'm not sure exactly how they turned out but I do know a friend of mine who returned theirs. So it has occurred.

Which iOS are you on?
 
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Applefan4515

Suspended
Sep 19, 2016
206
180
It happened with mine once. I swapped my phone out for an unrelated issue last night though, so hopefully it won’t happen again. Just happened the one time though.
 
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Ipadfever

macrumors 6502a
Apr 22, 2012
587
158
It has happened to me twice on a 8+ 256gb not sure if it’s a hardware or software issue .... hard reboot resolved it for now.
 
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lyceumHQ

macrumors 65816
Original poster
Aug 4, 2010
1,105
375
There were some posts here detailing this issue. I'm not sure exactly how they turned out but I do know a friend of mine who returned theirs. So it has occurred.

Which iOS are you on?
iOS 11.0.3

But it’s happened on every iOS 11 release.
 

Shadowbech

macrumors 603
Oct 18, 2011
5,184
1,364
Apple iPhone World
Just wondering if anyone else has this issue.

Bought the 8 64gb a few days after launch. Twice that week the screen became completely unresponsive. Buttons work fine but screen doesn’t so I can lock and unlock but can’t switch off etc. Hard reboot needed to sort it.

It’s happened with more frequency. And today has happened twice in the past three hours.

Have made an appointment to have it swapped out at the apple shop but googled and found a thread on the apple forums with a few people having the same issue.

Anyone here having the same issue?
It's not just the 8 or 8 Plus that had this issue. My wife's 7 Plus did this and my 7 Plus did this on iOS 11. This is a software issue, not hardware.
 
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lyceumHQ

macrumors 65816
Original poster
Aug 4, 2010
1,105
375
It's not just the 8 or 8 Plus that had this issue. My wife's 7 Plus did this and my 7 Plus did this on iOS 11. This is a software issue, not hardware.
Thanks. That’s basically what I was looking for confirmation of. I have an appointment but what’s the point of asking for a swap if it’s software related.