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iPhone a 'Game Changer' for Customer Satisfaction

Poor cell phone reception in the Catskills

Re. the unfortunate elderly couple who died:

Whether ATT cares to put cell towers in remote locations is debatable, and ATT's motivation for not doing so may be money. But if my area (CA) is any example, anyone who tries to put any radio facility anywhere (cell towers, PG&E Smart Meters, whatever) is confronted with two groups who sue, badger, and otherwise work to prevent radio waves: environmentalists who object to the look of such towers, and people who've come to believe that radio waves will kill them (unfounded - radio is not ionizing radiation so it cannot cause cancer; the jury is out on other possible health issues, but since we are all bombarded by radio, both natural and man made all the time, it's not clear that their fears are anything but panic and based on emotion).

I can well imagine that in the Catskills, there is active resistance to cell towers.
 
One thing I read from this is that Lots of people are buying android devices as we know, but they're not all that happy with them (undoubtedly once they start stumbling onto the substandard aspects such as limited and mostly crap apps, etc.)
In the long run this will both hurt Android sales (when the current contracts are up, many will see their error and go iPhone) and boost iPhone sales (the possibilities are staggering!)

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jpmcnown said:
I don't know anyone with an iPhone that makes sense, which is why I don't like it.
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Completely disagree, but funny nonetheless!
 
marksman said:
Because Samsung copies a lot from apple except the things that make an iPhone a superior experience. Android people buy it thinking they are getting an iPhone without having.to sell out to their contrarian friends and they pay the price.
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While I like your avatar, It's message is being altered somewhat when you have consecutive posts....
 
I'd like to chain every troll who has posted in MR using the words 'fanboy' or 'Kool-Aid' in front of a computer screen and make them read the results of this survey aloud until they know it by heart. But that's just me....
 
Boy these satisfaction mean VERY little for something like a smartphone, especially when judging ALL products by manufacturer (who may offer a whole RANGE of products) versus by individual phone. If the survey was just for say the Samsung Gallaxy 2 (or Note) vs iPhone 4S, the results would have been considerably closer. Secondly, we all know the Apple brainwashed fanboy effect in these things - they like anything Apple puts out no matter what.

Lastly - who cares about surveys? It's about what each individual likes. The fact that someone likes or dislikes what I like means zero to me. If it means something to you, then get a life. :p

Tony
 
Tones2 said:
Boy these satisfaction mean VERY little for something like a smartphone, especially when judging ALL products by manufacturer (who may offer a whole RANGE of products) versus by individual phone. If the survey was just for say the Samsung Gallaxy 2 (or Note) vs iPhone 4S, the results would have been considerably closer. Secondly, we all know the Apple brainwashed fanboy effect in these things - they like anything Apple puts out no matter what.

Lastly - who cares about surveys? It's about what each individual likes. The fact that someone likes or dislikes what I like means zero to me. If it means something to you, then get a life. :p

Tony
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Please provide at least one piece of concrete evidence to back your claim of the "Apple brainwashed fanboy effect" that "we all know".

I do agree with your point that satisfaction with individual phones would be more pertinent.

And who cares about surveys? I'm not particularly bothered about them, but they are probably a better indicator of how a device fits most people's needs than an individual opinion is.
 
dasmb said:
Well, for one thing, all the manufacturers but Apple sell a full range of products, including models designed for low cost. These phones are often underpowered and make for an inferior experience, which is going to drag down the average even if the Galaxy S is a pretty good telephone.
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No, that is not how it works. Low end phones should function on the level of their features. Claiming they suck because a flip phone doesn't do what a smartphone does is not a measure of quality. Many of them are junky and don't operate well. That is where bad reviews come from. There have been good phones with fewer features than an iPhone. You can still make a dumb phone work. I mean, I think they can.

There's also the matter of the apple store. I can't think of anybody who would rather suffer the buffoons at Radio Shack, BestBuy or the carriers' stores rather than the frequently crowded but well run Apple Stores. I recently upgraded to the 4S and waited longer being ignored at AT&T then my entire purchase and restore at the AS. Even with three times the clientele.
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You'd think by now another company would get the point. It's not like Apple invented good customer service, either. 50 years ago, most companies had it. Now,....
 
Tones2 said:
If it means something to you, then get a life. :p
Click to expand...

First, duly noting the smiley at the end... :)

As an iPhone user, you're right...I couldn't care less.

But as a long-time (since '03) Apple stockholder, their customer satisfaction scores mean a LOT to me.

Heck, that's one of the *many* reasons I bought it.....at $10.83/share...
</rubbing it in> :)
 
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