iPhone acting possessed - screen changing by itself

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MrAndy1369, Jan 26, 2012.

  1. MrAndy1369 Guest

    Joined:
    Nov 27, 2011
    #1
    Help! I don't know what to do. I recently got a replacement iPhone (under warranty), and the screen has been acting really weird - moving by itself, things moving on its own (for example, in the SMS Messages list, the "Delete" button would constantly appear and then disappear, like I was swiping it). I have tried a restart but it still is acting weird, and I think it made an international call all by itself. I'm really unsure what to do, and I'm not sure if I did anything wrong, because this is really weird and I have never seen this before.

    Thanks!
     
  2. enoC macrumors 6502

    enoC

    Joined:
    Jul 2, 2009
    Location:
    Denmark
    #2
    Start by restoring and set it up as new. Meaning no use of backup!

    If that doesn't help, you should make an appointment with one of those genius at an Apple Store.
     
  3. TL24 macrumors 6502a

    TL24

    Joined:
    Oct 20, 2011
    #3
    You need to contact the Vatican right away to have them approve an exorcism!!

    [​IMG]
     
  4. MrAndy1369, Jan 26, 2012
    Last edited: Jan 26, 2012

    MrAndy1369 thread starter Guest

    Joined:
    Nov 27, 2011
    #4
    I'm sorry, but I really do not appreciate your reply. I have had a night from hell with many other situations coming up, and I am asking for serious replied. My iPhone also messed up an email I was working on as a draft. Grrr, this is so frustrating, and especially with a new replacement iPhone too! This is already my 3rd replacement - they just don't make those like they used to.

     
  5. TL24 macrumors 6502a

    TL24

    Joined:
    Oct 20, 2011
    #5
    :rolleyes: Have a sense of humor....

    About your issue, just hit up the :apple: IdiotBar and have them exchange it for a new one. I doubt a restore will fix your problem.
     
  6. JL.60 macrumors newbie

    Joined:
    Feb 3, 2015
    #6
    Iphone 6 possessed

    I don't have an answer for you but my Iphone 6 also seems possessed. It's as if a ghost is manipulating the screen--calling people, face-timing people, opening emails, opening apps. . . . happens only every few days but when it does it's a mess. Already spent hours on phone w/ Verizon support trying to fix it. . . very frustrating
     
  7. tryphone macrumors member

    Joined:
    Jan 14, 2015
    #7
    Sounds like a hardware problem. Digitizer freaking out
     
  8. JL.60 macrumors newbie

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    Feb 3, 2015
    #8
    I think you are right, tryphone. But Verizon insists on trying numerous time consuming measures b/f sending me a new phone. So far no good.
     
  9. tryphone macrumors member

    Joined:
    Jan 14, 2015
    #9
    Verizon is known to do whatever it takes to not replace a phone. I went through it with them before I just snapped and went off on them in the store. I got a new phone that day... Lol. Warranty is a warranty
     
  10. JL.60 macrumors newbie

    Joined:
    Feb 3, 2015
    #10
    Iphone 6 possessed

    After another 2+ hours on the phone w/ a Verizon rep, they have decided to send me a new one. Pretty much wiped out this morning and a big chunk of yesterday afternoon dealing with endless telephone efforts to fix the problem. I haven't had this much downtime since I was a fetus. I guess my mistake was in not going directly to a Verizon store and making a scene. I thought this would save me a trip. . . I guess it did, but I sure don't think it saved time! If the next one doesn't work, I'm going to try to dig up my old Palm Pilot.
     
  11. pat park macrumors 6502a

    Joined:
    Nov 29, 2011
    Location:
    California
    #11
    just go to the Apple store and bypass Verizon. I've never had any issue with Apple replacing faulty hardware. Software? you need to restore as new.
     
  12. garyemaier macrumors newbie

    garyemaier

    Joined:
    Jan 10, 2016
    #12
    --- Post Merged, Jan 10, 2016 ---
    My IPhone 6 plus started acting like it was possessed several weeks ago and I couldn't replace it right away (actually still using it). It would start texting randomly and other things but the most annoying is that the touch screen would not work when I most needed it like when someone was calling I could not answer. I discovered that by hitting the phone hard on a flat surface (with the touch screen facing up) the phone starts working fine. Sometimes it goes for days and sometimes for a few minutes, but it works every time.
     
  13. tnassar macrumors newbie

    tnassar

    Joined:
    Jan 17, 2016
    #13
    --- Post Merged, Jan 17, 2016 ---
    The same problem hit me also.. i replaced the touch screen, went well for a few days; then the same problem occurred and return back again.. i have no clue how to fix it.. any one have a solution???
     
  14. Jennabe macrumors newbie

    Jennabe

    Joined:
    May 15, 2016
    #14
    --- Post Merged, May 15, 2016 ---
    Get a new phone. I've been through this twice now. Both phones were brand new. It is so frustrating.
    Finally, I got a phone that works.
     
  15. wlossw macrumors 65816

    wlossw

    Joined:
    May 9, 2012
    Location:
    Montreal, Quebec, Canada
    #15
    This is most definitely a faulty digitizer. If it happens to you, be aware it's a hardware issue. Any software related tricks will only work temporarily. (I've seen it a few times across different iOS versions and iPhone models).
     
  16. ravi07 macrumors newbie

    Joined:
    Feb 23, 2017
    #16
    --- Post Merged, Feb 23, 2017 ---
    I have the same problem. It really feels possessed. Talked to apple guys...they say it is a hardware problem and will cost me $329 to repair/replace. It sucks, given that I am still paying monthly installments for the phone. I am done with iPhones for a while now
     
  17. noekozz macrumors 6502a

    noekozz

    Joined:
    Jun 29, 2010
    Location:
    212/201
    #17
    I'm having the very same issue. I have a 6+ that started giving me problems a few weeks back. The screen constantly flickers and is unresponsive to anything. Sort of like the RAM is choking somehow. This is horrible because I refuse to upgrade and wanted to wait until the next release but today the phone is just unbearable.

    Can everyone just care to state what iPhone model you have?
     
  18. DeltaMac macrumors G3

    DeltaMac

    Joined:
    Jul 30, 2003
    Location:
    Delaware
    #18
    Note that this thread started more than 5 years ago. I doubt that "everyone" will respond. :D
    The OP probably had an iPhone 4S, or even an iPhone 4, nothing newer than that 5 years ago.

    The hardware theory remains mostly the same over the iPhone history.
    You try a clean restore of the software first, or you see about getting the digitizer/display, etc. replaced (or replace the iPhone)

    That's pretty much all of it.
     
  19. noekozz macrumors 6502a

    noekozz

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    Jun 29, 2010
    Location:
    212/201
    #19
    Yes I realized this after I posted.

    I'm going to try this tonight when I get home. I really don't want to spend much fixing it due to the age of the phone 6+, I'm thinking of popping the sim back onto my i5 if nothing else works. I might go about getting the screen replaced and see how much that runs me.
     
  20. Debbie Sloan macrumors newbie

    Joined:
    Jan 10, 2018
    #20
    --- Post Merged, Jan 10, 2018 ---
    Hi, my phone started doing this shortly after Thanksgiving. The reason I am on this site is because I was looking to see if others are having this problem. I have talked with my carrier a couple times and have talked with others that are the kind of people that read up on the latest.. the consensus is, Apple is making the iPhone 10 or X... it’s like a thousand dollars. It apparently uses a different hardware or software... program... what ever it is... so for some reasons not understood... something about the new version would make the batteries on older iPhones run down... so all these latest downloads have been to “fix” a problem that was not there until Apple wanted more money and power to create this new beast that’s messing with some of the older iPhones. I am not sure why it’s not all iPhones, why it’s being selective. I haven’t read it myself, but I have heard a lawsuit is being made against Apple for this. I have seen a few news alerts on the subject.. I do not have a lot of time to invest in learning anymore... but I believe this is the problem.. what am I going to do ? I can’t seem to buy anything older than the iPhone 8 at any retail establishments except Walmart. That means going to straight talk or A T & T. But I have also heard if your lucky enuf to get a new ( not refurbished) 6, it won’t have this problem because it hasn’t had the downloads. I don’t know if all this is true, but it’s what I have gathered in information. I hope this helps you. I love my iPhone, but am not sure I like or respect Apple anymore. You can buy an iPhone 6 at Walmart for straight talk forb199.00 in Oregon and 149.00 for another smaller iPhone that hooks up with AT@T. Good luck.
     
  21. BugeyeSTI, Jan 10, 2018
    Last edited: Jan 11, 2018

    BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #21
    Debbie Sloan, your friends don't sound very informed. Research the issue yourself. It's a worn out battery issue on older phones. Batteries don't last forever, the iPhone X has absolutely nothing to do with it. If your screen is going crazy, it probably is effected by what is known as touch disease. It only effects iPhone 6 models and has nothing to do with whats going on with Apple right now.
     
  22. RMJ22 macrumors newbie

    RMJ22

    Joined:
    Jan 11, 2018
    #22
    ok, so more importantly, how do you fix it?
     
  23. BugeyeSTI macrumors 68030

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #23
    If your referring the touch disease, technically the solder joints on the logic board have cracked due to flexing of the board. The repair is either find a reputable shop that can micro solder the chips attachment points and restore their connections or pay Apple for an out of warranty replacement phone(basically a white box refurbished iPhone). I think Apple charges $299?
     
  24. anna144 macrumors newbie

    Joined:
    Nov 13, 2018
    #24
    I have an iPhone 6 plus and it's currently opening random apps and texting people, it also isn't letting me use it regularly
     
  25. An Address, Jan 6, 2019
    Last edited: Jan 6, 2019

    An Address macrumors newbie

    Joined:
    Jan 6, 2019
    #25
    I can absolutely say for certain that (in my case at least) this is not a hardware issue. It has nothing to do with solder joints or batteries etc. The operating system itself is absolutely corrupt (whether by malware or otherwise), as the issue transfers from one phone to another via iTunes backup. (Whether back to the same iPhone or a new iPhone).

    I have no idea what the actual issue is (I'm not an Apple user, just bought a new iPhone 8 plus for my mom to replace her iPhone 6 plus). I can say that she has mentioned/complained for years about her phone "acting up" but I didnt think much of it as everything "seemed" normal when I checked out the phone casually.

    After using it for the afternoon/evening, trying to properly transfer her data to her new phone, I see now that I was wrong, and that there is for sure something seriously wrong with her iOS. (as I said, even after setting up on the much newer phone, after multiple resets, the iPhone 8 plus exhibited similar random issues that are very subtle and periodic. (as in it "seems fine" but it definitely is not fine).

    What (to me at least) is most concerning is that there is little valid info on this issue (at least after a casual search, I imagine there is more somewhere). That's why I took the time to reply to this thread to both confirm to the people that are experiencing similar iOS "weirdness" that it isn't just you and you are correct, there is a problem... And to the others that replied by attributing this to other commonly known Apple phone issues such as the battery or "touch disease" etc., those are completely separate issues.

    I am somewhat in the IT industry and have used PC's, Macs, Android and a bit of iOS all my life. This is the first I have seen an issue quite like this, (although it does exhibit similarities to some sort of low-level malware that is running either as a layer/filter which periodically results in weird anomalies seen/experienced or it is right at the core/kernel level, as the anomalies experienced make no sense otherwise.

    Either way it is very concerning as clearly there is code running that is not Apple's that is affecting core aspects of the OS. (unless the OS itself can become minorly corrupt and still function as "mostly normal", but I don't see how because there would have to be more errors and crashes etc... And these issues have continued after multiple iOS updates).

    The symptoms this phone exhibits (the brand new iPhone 8 plus) (after restoring the iPhone 6 plus backup to it) after 4 hours of observation are: (of which almost all of the time has been spent in settings)

    1. Significantly faster battery drain
    2. Phone gets warmer than normal
    3. Things that just worked a minute ago (like going down a menu in settings, take much longer, or don't work at all). Then the next time, work and respond normally.
    4. Screen scrolling can "lag" for no reason with nothing running. (as I said this is my mom's phone and she literally had no apps on it other than Facebook and the weather network... Lol)
    6. Keyboard entry just seems different. (but I haven't spent enough time with it to say what's different, maybe just laggy.)
    7. Weird random screen "glitches" like the home screen background slowly moving down the screen. Barely noticeable unless you stop and watch it move.
    8. Certain text fields in settings are now a grey, and a grey "bar" sometimes exists at the top of the screen (at least on the home screen) (yet the iPhone 8 plus before being "restored" to was running the latest iOS (12.1.2), as was the iPhone 6 plus before it was backed up, so there should be no differences like this).

    Issues my mother has "complained" about over at least a year (maybe longer).

    1. Poor battery life. (I also thought it was cause of the Apple battery issue, but I can say for certain that battery drain increased significantly after restoring the backup from the iPhone 6 plus)
    2. Very random lockups.
    3. Voice call and texting issues
    4. Excessive cell data usage (which we attributed to her texting pics more often)
    4. Wierd things she couldn't explain.

    Probably a few other things too, but it seemed to work fine, or was fine after a reboot.

    As I said, it definitely is not.

    My solution is to do a completely clean install and put only her pics and contacts back on the phone and see if that works. I am also going to change her passwords on absolutely everything. As I said, I have no idea what the actual issue is, and I honestly don't want to have to find out. Because the fact the symptoms experienced are so subtle is... Definitely not good in my opinion.

    I may play with her old phone when I have time to see what I can find out about what is actually going on with it. (although the better idea is probably to just wipe it too).

    Anyway, that's all, hope someone finds this info somewhat useful.
     

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