i am a current Cingular/AT&T customer. i've got a discount on my account as a business associate, though i have a personal plan, a FamilyTalk 500 with 2 lines. one line, before my purchase of 2 iPhones today, was out of contract, the other had a newer phone about 7 months old, so had a lot left on the contact. both numbers activated on iPhones, one at 7pm EST, the other at around 7:30pm EST. on the second screen of the activation process, it warned me that any discounts on my account would not be applicable, so it said that it would remove any discounts before we could continue. i clicked continue. completed activation, and received a notification as the last step: "Your activation requires additional time to complete. You will receive an email confirmation sent to [your email] once your activation is complete." Received an email a minute later to similar effect. within 2 minutes, my old phones stopped working. i thought i was good to go...
it is now 11:45pm EST and now subsequent email from AT&T nor Apple have been received.
now, i have talked to AT&T about this very issue earlier this week, even today. i explained exactly what my plan was. when i call, i call the 800-331-0500 number and it puts me thru to Business Care once i enter my phone number, so you are right in that they do make your account a business account. fine, i explained that to the rep, they agreed that they believed my account was in the same standing, and i was ASSURED that when i activated thru iTunes today, the system has been programmed to recognize that and will automatically do exactly what it did. it notified me, as i described above, and i thought it would progress as expected.
after calling AT&T about an hour ago, waiting 20 minutes on hold, they immediately say they don't do iPhone support, transferring me to Apple. "hello this is iPod support." "help me." "umm, yeah. we don't do iPhone support, this is the iPod department." transfer to iPhone department. after 15 minutes on hold, after explaining all of the above, and about 10 minutes total on hold, i was eventually told that all was OK, but to expect 1-6 hours to transfer a number. i kept insisting that they understand i am a current AT&T customer and am not needing to transfer my number from anywhere, and that i've heard many reports of people even transferring from another carrier faster than this is taking me. they keep insisting that all will be well within 1-6 hours, that some issues with billing have to be approved by an administrator.
so i wait... i have been on hold with the business iPhone activation for about an hour & 45 minutes. hopefully i get through soon and something can happen tonight, because if i don't have a phone before Monday at 9am EST, some heads are going to fly.
any one have any advice/heavy prescription meds/absynth?
it is now 11:45pm EST and now subsequent email from AT&T nor Apple have been received.
now, i have talked to AT&T about this very issue earlier this week, even today. i explained exactly what my plan was. when i call, i call the 800-331-0500 number and it puts me thru to Business Care once i enter my phone number, so you are right in that they do make your account a business account. fine, i explained that to the rep, they agreed that they believed my account was in the same standing, and i was ASSURED that when i activated thru iTunes today, the system has been programmed to recognize that and will automatically do exactly what it did. it notified me, as i described above, and i thought it would progress as expected.
after calling AT&T about an hour ago, waiting 20 minutes on hold, they immediately say they don't do iPhone support, transferring me to Apple. "hello this is iPod support." "help me." "umm, yeah. we don't do iPhone support, this is the iPod department." transfer to iPhone department. after 15 minutes on hold, after explaining all of the above, and about 10 minutes total on hold, i was eventually told that all was OK, but to expect 1-6 hours to transfer a number. i kept insisting that they understand i am a current AT&T customer and am not needing to transfer my number from anywhere, and that i've heard many reports of people even transferring from another carrier faster than this is taking me. they keep insisting that all will be well within 1-6 hours, that some issues with billing have to be approved by an administrator.
so i wait... i have been on hold with the business iPhone activation for about an hour & 45 minutes. hopefully i get through soon and something can happen tonight, because if i don't have a phone before Monday at 9am EST, some heads are going to fly.
any one have any advice/heavy prescription meds/absynth?
