after EXACTLY 2 hours on hold, someone picked up and said exactly what i wanted to hear: "AT&T Business Activation Care"!!!
he sees that the data plan wasn't added properly because i had something called "International Data Roaming" on my account on one line. that held up both lines. i now have 1 active iPhone!!! it is not my line however... mine has been escalated to a high priority IT ticket, because no matter what they tried, they COULD NOT REMOVE THIS FEATURE FROM MY PHONE, and with this feature provisioned on my account, the iPhone data plan could not be added!!!!!
if anyone cannot get through, keep calling tomorrow, as they are getting a lot more working but they just need to talk to you to see if you have an unusual circumstance, like mine. he said there were a lot of issues they expected but didn't have, and a few that they never expected that they have had! so, i'm 1 for 2 so far, and at least i have a single iPhone to play with tonite. YouTube kicks ass on WiFi!