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iPhone Activation Issues
- Thread starter iamhammill
- Start date
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Update:
Long story short, I called, waited, after an hour got a rep who I talked to for a bit then basically said that my phone would be activated within like fifteen minutes. Five minutes later, no exaggeration, I get an email: "We're sorry, AT&T has identified a problem with the information you provided. For more information call 877-800-3701."
I was so excited for it to finally start working and then this. This is absurd. Talk about a disappointment.
Long story short, I called, waited, after an hour got a rep who I talked to for a bit then basically said that my phone would be activated within like fifteen minutes. Five minutes later, no exaggeration, I get an email: "We're sorry, AT&T has identified a problem with the information you provided. For more information call 877-800-3701."
I was so excited for it to finally start working and then this. This is absurd. Talk about a disappointment.
Here's a summary of my activation adventure so far:
Friday
6:30pm - Purchased iPhone at Apple store
7:10pm - Connected iPhone to iTunes to start activation process
7:14pm - email from Apple saying "AT&T is now processing your activation. You will receive an email confirmation once your activation is complete."
Saturday
10:24am - received email from AT&T saying "Thank you for choosing AT&T. Here is some information about your AT&T plan". Pointless email..
Noon-10pm - spoke to multiple csc reps who said to continue waiting
11:15pm - got csc rep to remove old data plan and add iPhone $20 plan
11:32pm - email from AT&T saying "We are currently processing your order. Your order number is 69XXXX"
We'll see what happens while I'm sleeping..
Friday
6:30pm - Purchased iPhone at Apple store
7:10pm - Connected iPhone to iTunes to start activation process
7:14pm - email from Apple saying "AT&T is now processing your activation. You will receive an email confirmation once your activation is complete."
Saturday
10:24am - received email from AT&T saying "Thank you for choosing AT&T. Here is some information about your AT&T plan". Pointless email..
Noon-10pm - spoke to multiple csc reps who said to continue waiting
11:15pm - got csc rep to remove old data plan and add iPhone $20 plan
11:32pm - email from AT&T saying "We are currently processing your order. Your order number is 69XXXX"
We'll see what happens while I'm sleeping..
Finally got the email I've been waiting for
Congratulations, AT&T has successfully transferred your existing mobile number.
Your iPhone mobile number is:
But I had to call about 5 times. They said it was stuck on some process and the CSR pushed something to a technician. I received one phone call but then it's offline again. AT&T said it would a few hours before it can place and receive calls. But the good news was that I was able to close my sprint account before July 1 so I wouldn't be charged a month in advance.
Congratulations, AT&T has successfully transferred your existing mobile number.
Your iPhone mobile number is:
But I had to call about 5 times. They said it was stuck on some process and the CSR pushed something to a technician. I received one phone call but then it's offline again. AT&T said it would a few hours before it can place and receive calls. But the good news was that I was able to close my sprint account before July 1 so I wouldn't be charged a month in advance.
i also still stuck.... I'm gonna call it a night and see if i have the 'magic' email in the morning.... i won't get my hopes up though
they told me on the phone to keep my computer connected to the internet and my iphone plugged in with itunes running.... does that really matter if i'm just waiting for an activation email?
Cll att they might have your emei number mixed.
I have 1 question i have been trying to unlock it but is like my touchscreen is not working..
can you unlock the iphone while you wait for activation?
i have tried to slide the unlock button but nothing happens it is not responsive
the phone is activated i recieved the email from att and apple but i have no service....
anybody with this problem? i think my touchscreen is bad
I even tried to slide to power off and nothing
I have 1 question i have been trying to unlock it but is like my touchscreen is not working..
can you unlock the iphone while you wait for activation?
i have tried to slide the unlock button but nothing happens it is not responsive
the phone is activated i recieved the email from att and apple but i have no service....
anybody with this problem? i think my touchscreen is bad
I even tried to slide to power off and nothing
Wow is this the worst apple release or am i just seeing it like that?
Lucky thing i did not wait inline for it
but the iphone is far from your typical apple release....
I dont know who to blame for it att or apple...just my luck
AT&T or Apple
So according to at&t my account is active and working although my iPhone still tells me to connect to itunes to sync and I have tried all the previous tips to get it to re-activate but no luck, should I keep calling at&t or wait like they keep telling me I have to do?
Thanks
So according to at&t my account is active and working although my iPhone still tells me to connect to itunes to sync and I have tried all the previous tips to get it to re-activate but no luck, should I keep calling at&t or wait like they keep telling me I have to do?
Thanks
After 30 hrs & 9 mins - IT'S WORKING!!!!
Once I received the order number 69XXXX via email I called 877-800-3701 option #1 and asked the rep to find out what's taking so long. She put me on hold and after a few mins I received the following email:
"Congratulations, AT&T has successfully activated your iPhone service."
Then she came back on and said that my account was setup wrong and she fixed the problems.
I clicked the link in the email which unlocked the phone and then she did a test call.
If it matters, she was located in the Bridgewater, NS AT&T call center.
Once I received the order number 69XXXX via email I called 877-800-3701 option #1 and asked the rep to find out what's taking so long. She put me on hold and after a few mins I received the following email:
"Congratulations, AT&T has successfully activated your iPhone service."
Then she came back on and said that my account was setup wrong and she fixed the problems.
I clicked the link in the email which unlocked the phone and then she did a test call.
If it matters, she was located in the Bridgewater, NS AT&T call center.
well i got it activated finally only to find out my touchscreen is dead lol
go figure
just wanted to let everyone know i finally got it working. i actually had it about 2 hours ago, but i got so excited that it worked that i just got lost in it.
i was on hold for LITERALLY 3 and a half hours. i just watched tv with it on in the background. a woman finally picked up and told me that my number was rejected (i was porting from TMOBILE). so i told her just to forget it and let me just get a new number. she said "ok i will reset your account". and while i was on the phone with her i put my iphone in the dock and it showed up on the first registration screen. i put in all my info again, and it activated right there. not even a minute wait.
so thats my suggestion. have them reset your order completely. ive read that some people couldnt have it done. maybe its a different situation....but i know that when she reset mine, it worked instantly.
good luck to everyone. i know i keep seeing this...but its true. its DEFINITELY worth the wait.
i was on hold for LITERALLY 3 and a half hours. i just watched tv with it on in the background. a woman finally picked up and told me that my number was rejected (i was porting from TMOBILE). so i told her just to forget it and let me just get a new number. she said "ok i will reset your account". and while i was on the phone with her i put my iphone in the dock and it showed up on the first registration screen. i put in all my info again, and it activated right there. not even a minute wait.
so thats my suggestion. have them reset your order completely. ive read that some people couldnt have it done. maybe its a different situation....but i know that when she reset mine, it worked instantly.
good luck to everyone. i know i keep seeing this...but its true. its DEFINITELY worth the wait.
Cancelled "MMV1" feature -- activated now
The ATT rep said that the "MMV1" feature was holding things up. He took that off my account and activated the iPhone while I was on the phone with him. He gave me a number to call tomorrow to put the MMV1 feature back on -- he wasn't entirely sure what the MMV1 feature was -- maybe "multimedia or voice mail?"
It's synching now...
The ATT rep said that the "MMV1" feature was holding things up. He took that off my account and activated the iPhone while I was on the phone with him. He gave me a number to call tomorrow to put the MMV1 feature back on -- he wasn't entirely sure what the MMV1 feature was -- maybe "multimedia or voice mail?"
It's synching now...
might help?
Apple Insider has a 'workaround' for a specific number transfer problem - might be worth a look.....
http://www.appleinsider.com/article...ligible_mobile_numbers_to_att_and_iphone.html
Apple Insider has a 'workaround' for a specific number transfer problem - might be worth a look.....
http://www.appleinsider.com/article...ligible_mobile_numbers_to_att_and_iphone.html
Success Story
Hey Guys,
Hang in there! I just got mine sorted through!
I called 877-800-3701. This line has a lot longer hold time than the other line, but it's WORTH IT. The guy looked at my account for about 10 minutes, came back and said everything 'looked fine', and that he was 'setting my status to activated'. As he said those words, the activation email arrived in my inbox, and off I went.
Best of luck to you all still trying--you'll get there! Give the above number a try--they seem to be able to do the most.
Hey Guys,
Hang in there! I just got mine sorted through!
I called 877-800-3701. This line has a lot longer hold time than the other line, but it's WORTH IT. The guy looked at my account for about 10 minutes, came back and said everything 'looked fine', and that he was 'setting my status to activated'. As he said those words, the activation email arrived in my inbox, and off I went.
Best of luck to you all still trying--you'll get there! Give the above number a try--they seem to be able to do the most.
which AT&T number did you call to get this done? I have the activation ID but nothing will happen.
Very Important!!!!!! Read This
I have read every message on this boat I was 5th in line to get a phone and been talking to tech support all day... Here is the REAL DEAL. AT&T does not understand that itunes has to activate the phone. (there is really 2 activations itunes and the cell service) Your goal should be to get the phone activated with itunes once you do that you are home free. Here is what I did.... 28 hours with the message saying need more time. today I went to at&t and demanded 2 sim cards my Girlfriend has a phone also with the same problem. Tonight after I really figured this out I stuck the new sim card in and plugged into itunes it started a new activation process. I picked the first option not the one that says add a new line. In 5 seconds it said were are adding a $20 data package to your account ok... continue... 10 seconds later you are activated... Did the same thing on the GF's phone an she is activated. She does not have service but that is no big deal, can fix that tomorrow at the store. The biggest problem is that at&t does not have any clue how to get itunes to activate the phone and it will never happen.. Days from now at&t will say all you guys have to get new sims and redo the process... There is no bottle neck, it does not take a long time... nothing.. I was a new customer no porting. Yesterday 30,000 people got screwed because itunes crashed and they did not get activated but you cell service is activated with at&t... If you do not believe me just go into a store tomorrow pull the sim card out of your iphone and stick in the jerks phone that works there it his phone will work perfect with your sim card. I did that at 11am today but it took me this long to really understand the process... Good luck to everyone and I could have not done this without reading all your posts... Now to play with the phone... You guys that get your phone working PLEASE POST what you did to help the others!!! Everything I read helped me... You guys are on your own... It is not a wait and see time issue... REDO your activation...
I have read every message on this boat I was 5th in line to get a phone and been talking to tech support all day... Here is the REAL DEAL. AT&T does not understand that itunes has to activate the phone. (there is really 2 activations itunes and the cell service) Your goal should be to get the phone activated with itunes once you do that you are home free. Here is what I did.... 28 hours with the message saying need more time. today I went to at&t and demanded 2 sim cards my Girlfriend has a phone also with the same problem. Tonight after I really figured this out I stuck the new sim card in and plugged into itunes it started a new activation process. I picked the first option not the one that says add a new line. In 5 seconds it said were are adding a $20 data package to your account ok... continue... 10 seconds later you are activated... Did the same thing on the GF's phone an she is activated. She does not have service but that is no big deal, can fix that tomorrow at the store. The biggest problem is that at&t does not have any clue how to get itunes to activate the phone and it will never happen.. Days from now at&t will say all you guys have to get new sims and redo the process... There is no bottle neck, it does not take a long time... nothing.. I was a new customer no porting. Yesterday 30,000 people got screwed because itunes crashed and they did not get activated but you cell service is activated with at&t... If you do not believe me just go into a store tomorrow pull the sim card out of your iphone and stick in the jerks phone that works there it his phone will work perfect with your sim card. I did that at 11am today but it took me this long to really understand the process... Good luck to everyone and I could have not done this without reading all your posts... Now to play with the phone... You guys that get your phone working PLEASE POST what you did to help the others!!! Everything I read helped me... You guys are on your own... It is not a wait and see time issue... REDO your activation...
itunes reset?
If my new apple iphone included sim card is active (working in my old phone), do any of you think it would be possible for att to reset the activation process in itunes?? the sim card is now active, and Im curious how it would start from 'scratch'??? I can't believe apple would do this!! AT&T i do!
If my new apple iphone included sim card is active (working in my old phone), do any of you think it would be possible for att to reset the activation process in itunes?? the sim card is now active, and Im curious how it would start from 'scratch'??? I can't believe apple would do this!! AT&T i do!
so your saying get a new sim card, and start from scratch with the existing att account you already have??
Just got off the phone again with a csr, she said that they are currently going through an unexpected upgrade so they can't see account information, and unfortunately it seems as that's where my problem lies. So I get to wait until tomorrow.
Fun.
Fun.
Kemper 28
goto at&t get a new sim card and have them setup your account with it. Just say you want your account info setup on a new sim. Then plug into itunes and it will look like it did the 1st time you plugged into itunes but now you are an existing customer. Hope this help I can not keep my eyes open and brain is shutting down...
goto at&t get a new sim card and have them setup your account with it. Just say you want your account info setup on a new sim. Then plug into itunes and it will look like it did the 1st time you plugged into itunes but now you are an existing customer. Hope this help I can not keep my eyes open and brain is shutting down...
Goddammit!!!
GRRRR!!!
So after 30 hours, I call and they said there was a problem with the porting from TMobile and they restarted the port at 10PM June 30th.
I asked them whether it would be faster to wait for the current process or cancel and start anew and she said start anew. I went through the cancellation and tried to reactivate. Got the dreaded "Your Activiation Requires Additional Time to Complete" message.
I'm now where I was 28 hours ago...
AT&T is definitely fckin' this up big time...
GRRRR!!!
So after 30 hours, I call and they said there was a problem with the porting from TMobile and they restarted the port at 10PM June 30th.
I asked them whether it would be faster to wait for the current process or cancel and start anew and she said start anew. I went through the cancellation and tried to reactivate. Got the dreaded "Your Activiation Requires Additional Time to Complete" message.
I'm now where I was 28 hours ago...
AT&T is definitely fckin' this up big time...