iPhone Activation Locked to another account while in my possession

Discussion in 'iPhone' started by AirRocker, Jan 3, 2016.

  1. AirRocker macrumors newbie

    Joined:
    Sep 25, 2009
    Location:
    Florida
    #1
    Hey guys. I have a weird situation that I want to run by you. I'll try to keep this short and sweet, but want to make sure to include all relevant details.

    My wife had an iPhone 6S that we purchased brand new at Best Buy back in October. We decided to switch carriers, and elected to sell the phone on eBay and get a new one with the new carrier. On December 12th, I took "Find my iPhone" off her phone, and did a "Reset all Content & Settings". On the 13th, I listed the phone on eBay... it sold and I shipped it the next day. When the buyer received it, he contacted me saying that it was iCloud locked. Impossible I thought. I wiped the phone myself. Sure enough, it was (according to iCloud.com/activationlock).

    So I contacted Apple support and went through all the hoops. The rep believed me about what was going on, but couldn't really discuss much in detail with me because I couldn't verify the account the phone was tied to (because it wasn't ours). All she could tell me was the email address was something like b*********@yahoo.com (we don't have any Yahoo email accounts).... and that it was last modified on the 12th. And she also mentioned something about it being tied to China in some fashion (I'm not sure how). So this happened the same day I took her iCloud account off the phone and wiped it. But the phone had never been out of my possession. It was in its box on my desk.

    I sent in the requested proof of purchase to Apple and was told that engineering should have it unlocked for me within 24-48 hours. I was later told that it could take up to 14 days because of the holidays... so it's still locked right now. I'm sure they will unlock it for me, but does anyone have any idea how this could happen? I'm at a loss.
     
  2. AirRocker thread starter macrumors newbie

    Joined:
    Sep 25, 2009
    Location:
    Florida
    #2
    I did a search before posting (I swear :)) ... but now I'm seeing this (very) similar thread from a couple months ago - http://forums.macrumors.com/threads...rangers-account-after-erasing-iphone.1924360/

    I had not given the IMEI or Serial # to anyone though.

    So either these are some very strange glitches... or the work of some hackers. If the latter, it would seem that maybe something on Apple's end has possibly been compromised where these hackers know that the IMEI is suddenly free to use?
     
  3. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
  4. AirRocker, Jan 3, 2016
    Last edited: Jan 3, 2016

    AirRocker thread starter macrumors newbie

    Joined:
    Sep 25, 2009
    Location:
    Florida
    #4
    To be clear, the phone itself isn't hacked (I don't believe). It's right here, has been wiped, and says "Hello" and is ready to be set up. I think, more accurately, the IMEI has been compromised and perhaps duplicated onto another (jailbroken) phone? But the question then becomes... how did they get the IMEI... and how did they know that it would be clear on the same day I took her iCloud account off the phone?
     
  5. Chatter macrumors 6502a

    Joined:
    Jun 10, 2013
    Location:
    Uphill from Downtown
    #5
    My *guess* is that it is an Apple server glitch. Again, before people start yelling....its just a guess!!!
     
  6. AirRocker thread starter macrumors newbie

    Joined:
    Sep 25, 2009
    Location:
    Florida
    #7
    Interesting. That's now the 3rd thread on this forum of this happening.

    I just spoke with Apple support again because they have yet to approve the unlock request. It has now been 17 days since I first contacted them. Each time I speak with them, they comment that they don't know why it hasn't been approved yet since I submitted all of the required/requested documentation. And apparently it's impossible to speak directly with anyone in the department that handles the unlocking. She did comment that if I had an Apple Store near me, that they could unlock it in the store (as they did yours, Topher)... but alas, I do not have one close to me.

    Anyway... I sure hope we can get this resolved soon. I'm glad we don't need this phone right now or I would be much more impatient. But, I would like to get it sold and get my money back out of it. (My original eBay buyer asked to return it the very next day... which I don't blame him for).
     

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