iPhone Activation/Signup - Order of E-mails Received

Discussion in 'iPhone Tips, Help and Troubleshooting' started by MacBreak, Jun 30, 2007.

  1. MacBreak macrumors newbie

    Jun 30, 2007
    Following are the e-mails received from both iTunes and AT&T when activating the iPhone.
    The data on the order and content of these e-mails is based on contributions from other forum posters and my personal experiences.

    If you've received an e-mail that I haven't listed, please post below (and include where in the order you received it).

    The order and e-mails you receive may differ slightly, but this should be a reasonable indicator of where you are in the process.

    Key is as follows:
    V=Received when transferring from Verizon
    E=Received when error has occurred
    A=Received by practically all users

    Your phone number transfer requires 24 hours to complete (V)
    From: <iPhone_Activation_Support@att.com>

    AT&T is now processing your activation (A, V)
    From: iTunes Store <do_not_reply@apple.com>

    E-mails that list any errors in the activation process are commonly sent now, after the first two e-mails above.

    Additional information required to activate your iPhone (E)
    From: <iPhone_Activation_Support@att.com>

    "Rate plan not compatible with iPhone" (E)
    From: <iPhone_Activation_Support@att.com>


    Transfering Your Mobile Number (V)
    From: iTunes Store <do_not_reply@apple.com>

    Service Activation Complete / Activation Complete (A, V)
    From: iTunes Store <do_not_reply@apple.com>

    Mobile Number Transfer Complete
    From: iTunes Store <do_not_reply@apple.com>

    Thanks for registering your iPhone. (A, V)
    From: Apple <News@InsideApple.Apple.com>

    If you received the above e-mails in a different order, or if you transferred a phone from Sprint, T-Mobile, or another carrier and received the same/different e-mails, please post below so I can update the information above.
  2. MacBreak thread starter macrumors newbie

    Jun 30, 2007
    Common Questions Relating to the E-mails:

    Where is my Activation ID?
    Your activation ID can be found at the bottom of most e-mails from iPhone Activation Support (iPhone_Activation_Support@att.com)
    Any e-mails from the iTunes Store (do_not_reply@apple.com) do not seem to contain the activation ID.​

    Where can I call for help?
    Users have posted the following numbers for iPhone Activation Support:
    1-877-419-4500 (displayed at the bottom of many activation errors that appear in iTunes)
    1-877-800-3701 (included in most error e-mails from AT&T)​

    I haven't received any e-mails and it has been <x> hours!
    Several users have reported e-mails being redirected to their spam/junk mail folders.

    Please check there and, if you are worried, add the following addresses to your address book/white list:

    Also, some users have reported only receiving the "Activation Complete" e-mail.

    If you have any others to add, please let me know!
  3. technicolor macrumors 68000


    Dec 21, 2005
  4. joekix macrumors 6502


    Feb 2, 2007
    earth, long beach CA to be exact
    make sure you guys check your bulk/spam folders too

Share This Page