Carrier iPhone Activation - WIND Mobile

Discussion in 'iPhone' started by Lyeiir, Jun 15, 2016.

  1. Lyeiir, Jun 15, 2016
    Last edited: Jun 15, 2016

    Lyeiir macrumors newbie

    Lyeiir

    Joined:
    Jun 15, 2016
    #1
    Hello!

    I just had to have my iPhone 6 plus replaced due to water damage (yay apple care), and the guy said that the activation may take 3-4 days.

    It will work without the sim card in as I was able to restore from back up, but the cellular activation is not going through because it's registering an unsupported sim. I was wondering/hoping if anyone has had a similar experience, or might be able to help. I was able to get it to activate with a Koodo sim, but when I put the WIND sim back in it immediately back to the same activation screen saying it's not supported.

    Contacted Apple and they said to contact the carrier. I know for a fact that WIND won't be able to do anything.

    Thanks!
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    Go back to Apple and person that replaced your device.
    It doesn't take 3-4 days for activation.
    Was the iPhone with the water damage that got replaced unlocked or locked to a specific carrier?
     
  3. Danoc macrumors 6502

    Danoc

    Joined:
    Mar 28, 2011
  4. Lyeiir thread starter macrumors newbie

    Lyeiir

    Joined:
    Jun 15, 2016
    #4
    It was originally locked to Telus, but I had it unlocked.
     
  5. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #5
    So since it was unlocked the replacement should be also unlocked.
    I'd go back to Apple to make sure you get this fixed.
     

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