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iPhone Activation

U

usmanwrites1

macrumors newbie
Original poster
Mar 27, 2015
23
0
Kids messed up with iPhone then an error popped up " connect to itune" . Once I connected to iTunes this window appeared on my iPhone
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Now phone isn't accepting my Apple ID. I'm dead sure about my apple ID and this example which iPhone is displaying like 'k........@yahoo.com' isn't my id
 
Sounds like somone else's account was on the phone then. Did you buy the phone used?
 
You'll need the Apple ID and password for the Apple ID account of the original owner. Without those credentials, you have little more than an expensive paperweight. This is called Activation Lock and was implemented as a security measure to reduce iPhone thefts.
 
Dear this phone was bought by my elder brother. He bought it as a brand new set.

I'm sure that it seem odd that kids messed it up but this is what happened and i too am amazed that how did they do it. It might be possible that they dropped the iPhone but I really don't know
 
usmanwrites1 said:
Dear this phone was bought by my elder brother. He bought it as a brand new set.

I'm sure that it seem odd that kids messed it up but this is what happened and i too am amazed that how did they do it. It might be possible that they dropped the iPhone but I really don't know
Click to expand...

Dropping an iPhone will not result in this type of error. What happened here is that the original owner activated this iPhone on an Apple ID account. Now the same iPhone is attempting to be activated and the iPhone is letting you know that it cannot do so until the credentials for the original Apple ID account are entered (the device is locked to the original Apple ID account). As stated before, you have an expensive paperweight, you can't do much with that device as it is.
 
usmanwrites1 said:
Dear this phone was bought by my elder brother. He bought it as a brand new set.

I'm sure that it seem odd that kids messed it up but this is what happened and i too am amazed that how did they do it. It might be possible that they dropped the iPhone but I really don't know
Click to expand...

This iphone is linked and signed in to someones apple ID. It is activation locked with findmyiphone.
It is useless until the above apple ID and correct password is entered.
Not sure what your story is behind it but give it back to your brother or whoever he got it from cause you cannot do nothing with it now.
 
It's pretty straight forward dude.

1) If it is your Apple ID, then you can just put your information in and get past this screen.

2) If you've forgotten your password or whatever, go to iforgot.apple.com and reset that info.

3) If none of the above can be done, then Apple will reset the device as long as you can provide proof of purchase (i.e. the original receipt with the IMEI/Serial) and a form of ID. Book a Genius Bar appointment, bring along this info, and take it from there.

Failing all of the above- you've got a paperweight. Apple won't bend the rules in case they're dealing with a stolen phone (and no, you can't argue around it without the documentation in 3)).

Activation lock- gotta love it.
 
iPhone Activation

Thanks all, is it possible that someone has entered his ID in find my iPhone that's why iPhone is not accepting my ID.

I know it seems mind boggling but all this happened because phone was in the hand of a kid. May be in figuring it out that how kid messed up my iPhone we can unravel the solution. No?
 
Find my iPhone is not a separate app. It is part of iCloud and is part of the setup process of the iPhone.

It looks like an iPhone 4 or 4S due to the screen size. So this is far from a new device.
 
usmanwrites1 said:
Thanks all, is it possible that someone has entered his ID in find my iPhone that's why iPhone is not accepting my ID.

I know it seems mind boggling but all this happened because phone was in the hand of a kid. May be in figuring it out that how kid messed up my iPhone we can unravel the solution. No?
Click to expand...

This happened at the time the phone was set up or at the least when iCloud was changed from one account to another. Nothing that a kid can really do to have thst happen.
 
Someone logged into the phone with that Apple ID- and as part of the "Find My iPhone" security measure, you need the password of the last Apple ID that was associated with the phone if you didn't turn off Find My iPhone. You're stuck if you can't get the password (whether it was stolen or not).

Not even Apple can help you with this.

Tuck
 
usmanwrites1 said:
Thanks all, is it possible that someone has entered his ID in find my iPhone that's why iPhone is not accepting my ID.

I know it seems mind boggling but all this happened because phone was in the hand of a kid. May be in figuring it out that how kid messed up my iPhone we can unravel the solution. No?
Click to expand...

The only solution is to enter the credentials of the original Apple ID account. This iPhone cannot be used properly until that is done.
 
usmanwrites1 said:
Thanks all, is it possible that someone has entered his ID in find my iPhone that's why iPhone is not accepting my ID.

I know it seems mind boggling but all this happened because phone was in the hand of a kid. May be in figuring it out that how kid messed up my iPhone we can unravel the solution. No?
Click to expand...

No.

If the phone got to that screen, someone attempted to reset it, do an update, or the software just crashed. It's hard to say which, but it is irrelevant at this point.

Either way, this security feature has been activated, and the only options you have are already in this thread.
 
Ok guys i got the box of iPhone including receipt now tell me how to contact Apple for iPhone reset?
 
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