iPhone asking for Hotmail/Outlook.com password

Discussion in 'iOS 10' started by spooned12000rpm, Oct 16, 2016.

  1. spooned12000rpm macrumors regular

    Jun 4, 2009
    York, UK
    My iPhone keeps randomly asking me to enter my Hotmail password. I figured this is an iOS 10 issue as it was happening on both my iPhone 5 and now on my iPhone 7 (both set up as new phones). There's no pattern to it just a random pop up prompting me to either go into settings or cancel.

    Anyone else getting this?
  2. Soundburst macrumors 6502a

    Oct 4, 2006
    I get this every few weeks. Very annoying and boring as I can never remember it so have to go to safari and refresh my memory.

    I want my phone to remember things so I don't have to enter them but clearly the iPhone has short term memory loss.
  3. CTHarrryH macrumors 68000

    Jul 4, 2012
    I get it every once in a while also - probably not every week but every couple at least and it has happened with several previous IOS versions so I don't think it is an IOS10 issue. More likely some MS issue occasionally refusing connection
  4. campyguy macrumors 68040

    Mar 21, 2014
    Portland / Seattle
    If you have 2-factor authentication on you may need to change that password for your devices - my associated apps on restored devices are often seen as new apps. Updating the Outlook.com portal I have with a newly-generated 2-factor authentication password for the apps I want to connect to Outlook.com always fixes this headache for me... Good luck.
  5. spooned12000rpm thread starter macrumors regular

    Jun 4, 2009
    York, UK
    It's odd, on the 5 I was getting prompted every 3-4 days at random times. Yesterday was the first time in a week of using the 7. I've deleted and re-added the account to Mail to see that helps.

    Funny thing is I'd say Mail on iOS 10 seems buggy in general, it doesn't always mark emails as read or load content properly (worse so if you open an email straight from the lock screen). I often have to toggle accounts on and off and quit/restart to get it to play nice.

    I know Hotmail can be a PITA but I've always stuck by it as with a relatively common name I've struggle to get a decent address with others! It's also a pain that you can't use iCloud without reliance on another email!
  6. jianrong macrumors member


    Jan 19, 2015
    I got it twice asking for outlook. I click cancel though.
  7. netsped macrumors 6502

    Jul 8, 2008
    It was happening to me a couple of weeks ago and I read that Outlook.com was changing it's platform and accounts where being transferred at small batches.

    So, if you enter at outlook.com and watch at the top left and see Outlook Mail instead of Outlook.com it means that your account has been migrated to the new platform.

    This is important.

    I had to delete my account from both my Mac and my iPhone and then add them as Exchange accounts. I generated a new set of app passwords and now everything works better.

    I also haven't been asked for my password for at least 2 weeks.

  8. spooned12000rpm thread starter macrumors regular

    Jun 4, 2009
    York, UK
    I see mine says 'Outlook Email' in Safari so it looks like I'm on the new platform. Will have to have a play setting up when I get home. What's weird is when I got my new MacBook earlier in the year, the Exhange option wouldn't work in Mail, I had to set Hotmail up as an imap account under 'Other'.

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