iPhone Backup Issues

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Macnificant, Aug 27, 2016.

  1. Macnificant macrumors 6502a

    Joined:
    Feb 26, 2008
    #1
    I am trying to backup my iPhone 6plus to iTunes but keep getting "Cannot backup iPhone because iPhone disconnected"

    Any fix?
     
  2. chscag macrumors 68000

    Joined:
    Feb 17, 2008
    Location:
    Fort Worth, Texas
    #2
    Have you tried another cable? You should also look closely at the connector on your phone as it might be dirty (pocket fuzz, lint, etc.) You can usually clean the connector with a toothpick or try blowing compressed air (at a distance, not directly) into the connector.
     
  3. ray737 macrumors 6502

    Joined:
    Sep 11, 2014
    #3
    I just had that happen to me the other day. Close out iTunes shut down and restart iMac. Also make sure your energy saver is not set to shutdown. I did all of that and it worked!
     

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