iPhone battery issue? Or...?

[virtuousxlife]

Hey everyone,

I'm hoping this isn't the beginning of the worse. I'm within my first 30 days of having purchased my 3gs(32 gig/black) and I've experienced a few bouts of the phone seemingly shutting off and not being able to be turned back on or reseted back on. They have only lasted the longest a minute and I've ignored it up until last Friday morning. I had gone into my camera roll to show a few photos to a co-worker and it just shut off like it does. This is after a night's full charge and after having the drained the battery down to the 10's%. Last I had seen the battery indicator was at 98%. During this unresponsive state, the back of the phone grew quite warm and after nearly two hours of the phone being completely unresponsive(after several tries to reset and such) it FINALLY turned on with the battery indicator showing it in the 60's%. What do you guys think could be happening? I went to the nearest Apple store after work on Friday and they just gave my phone a quick look, said it didn't appear to have any issues but they did set me up with an appointment on Monday with a Genius. If any South Floridians out here, I went to the Dadeland mall Apple store. I'd appreciate some feedback on what could possibly be going on with my phone and if anyone else here is experiencing the same or similar. Thanks!!

-Vanessa

 

[Auzburner]

Hey everyone,

I'm hoping this isn't the beginning of the worse. I'm within my first 30 days of having purchased my 3gs(32 gig/black) and I've experienced a few bouts of the phone seemingly shutting off and not being able to be turned back on or reseted back on. They have only lasted the longest a minute and I've ignored it up until last Friday morning. I had gone into my camera roll to show a few photos to a co-worker and it just shut off like it does. This is after a night's full charge and after having the drained the battery down to the 10's%. Last I had seen the battery indicator was at 98%. During this unresponsive state, the back of the phone grew quite warm and after nearly two hours of the phone being completely unresponsive(after several tries to reset and such) it FINALLY turned on with the battery indicator showing it in the 60's%. What do you guys think could be happening? I went to the nearest Apple store after work on Friday and they just gave my phone a quick look, said it didn't appear to have any issues but they did set me up with an appointment on Monday with a Genius. If any South Floridians out here, I went to the Dadeland mall Apple store. I'd appreciate some feedback on what could possibly be going on with my phone and if anyone else here is experiencing the same or similar. Thanks!!

-Vanessa

Very strange. Something that undoubtedly should be replaced. When your with the genius make sure you stress the fact that it really heats up and make it apparent your afraid of burns and such. This is in no way normal for an iPhone, so just let them know exactly what you described above and the genius should have no problem replacing. Especially, considering the fact your within the first 30 days, it should not be that difficult to get a replacement which is clearly needed.

 

[virtuousxlife]

Auzburner,

Thanks for the quick reply. Yeah, your post completely describes my gut feeling. I might be new to iPhone's but it just doesn't seem right at all. Let's hope it'll get replaced because it definitely seems like an issue that could only worsen.


-Vanessa

 

[-aggie-]

If you've already done a restore, and that didn't help, it sounds like you should have a Genius look at it. If you haven't done a restore, you might want to try that first, since they're probably going to ask if you have.

 

[virtuousxlife]

Just a quick update. I performed a restore on the device last
night only to have the same symptom re-appear this morning
for a few minutes before it continued working properly.
Very weird, but oh well. Here I come genius bar(645pm). I'll let
you guys know what they end up diagnosing the phone with
and whether or not they'll replace it.


-Vanessa