From my experience, they won't do it if the battery is above 80% (well, I got them to do it once I was at 80%, and that was at the store, on the chat/phone support they were telling me that my battery was passing the test). They will blame it on something else draining your phone battery, expect the usual reset of your phone type of process.
Here’s what’s gonna happen if you try.
Interesting, I have 12 pro max for one year (bought 14.1.2021). Using it as my daily device all the time, as I do not have another phone. My battery capacity is at 94% and I have never experienced situation when I had to recharge my phone twice a day. I believe it is annoying, but I am curious what does your battery daily usage stats say and also how has been the phone battery holding up for the past 10 days. Can you share the screenshots from your device? It may bring some light into the issue.
At least that’s what I did to get them to replace the battery on my 6s when I could see the percentage drop like a countdown for a rocket launch every time I manually updated apps. They still didn’t see anything wrong with it.
I don't think at this stage there's much chance of a free battery replacement my friend because Apple are categorically denying there's a problem. As of yesterday Apple Care and my local Apple Store told me this is absolutely normal battery health, therefore we won't change the battery 'Free of Charge' but you can pay £69 for a replacement battery!
They all come with a new outer shell and battery. You cannot tell the difference at all. I’ve had “refurbished” phones which were much better quality than the brand new retail ones.
While this is true, I still would not want a remanufactured phone with various parts from other phones that are working. Maybe after certain amount of years. But then I always get a new phone anyways.
I don't think at this stage there's much chance of a free battery replacement my friend because Apple are categorically denying there's a problem. As of yesterday Apple Care and my local Apple Store told me this is absolutely normal battery health, therefore we won't change the battery 'Free of Charge' but you can pay £69 for a replacement battery!
My iPhone 12 Pro Max was delivered to me in the UK on 13 November 2020 as of writing this
Tuesday 8 February it is at just 89% see image below, even after I told them there is page after page on the Apple discussions site they still would not would not accept there is a battery health issue with the iPhone 12 Pro Max
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When I spoke to Apple Store they were deadly serious, when they said, "This is absolutely normal battery health".
When I spoke to Apple Store they were deadly serious, when they said, "This is absolutely normal battery health".
I charge my Pro Max as instructed and allow the Apple software to manage the charge, I don't have 'Background App Refresh' turned on, I don't use 'Social Media', play games on my phone and where possible I use 'Dark Mode'. I have also Emailed tcook@apple.com with no response from him as yet!maybe that's wishful thinking, I just can't see with so many Pro Max iPhones out in the wild with the same issue, there isn't a problem with the battery/software
As much as £69 is money in my pocket and not theirs sometimes I’d rather just pay and get what I want done instead of going through this charade.I don't think at this stage there's much chance of a free battery replacement my friend because Apple are categorically denying there's a problem. As of yesterday Apple Care and my local Apple Store told me this is absolutely normal battery health, therefore we won't change the battery 'Free of Charge' but you can pay £69 for a replacement battery!
My iPhone 12 Pro Max was delivered to me in the UK on 13 November 2020 as of writing this
Tuesday 8 February it is at just 89% see image below, even after I told them there is page after page on the Apple discussions site they still would not would not accept there is a battery health issue with the iPhone 12 Pro Max 🥴🤬
Search - Apple Community
Use this page to find specific content, people, and places in Communities.
I don't think at this stage there's much chance of a free battery replacement my friend because Apple are categorically denying there's a problem. As of yesterday Apple Care and my local Apple Store told me this is absolutely normal battery health, therefore we won't change the battery 'Free of Charge' but you can pay £69 for a replacement battery!
My iPhone 12 Pro Max was delivered to me in the UK on 13 November 2020 as of writing this
Tuesday 8 February it is at just 89% see image below, even after I told them there is page after page on the Apple discussions site they still would not would not accept there is a battery health issue with the iPhone 12 Pro Max ??
Search - Apple Community
Use this page to find specific content, people, and places in Communities.My iPhone Pro Max ? is now down to 88%. Here in the UK, between 2000 and 2014, more than 700 sub-postmasters were wrongly accused of theft. Almost all said no, it isn't us, it's your accounting system that can't count. With so many sub-postmasters saying the same thing, it just had to be the product not the individual.
Around the world there are so many iPhone Pro Max user's complaining about the rubbish battery health that we are suffering! Do we have to wait 7 years for Apple to admit there is a problem with the battery health, just like the sub-postmasters? Or is Apple so 'Cocker a Hoot' about who they are and continue to look down on their loyal 'whingeing' customers?
PS: I'm still waiting for a reply from Mr T. Cook
Amazing if you can get them to do this. I asked but they said no, I can't purchase the battery replacement until battery health is 80% or less. I made it clear I'm not trying to get it done under AppleCare and just want to use the battery replacement service they have advertised, but no, they said it was definitely that service they were indicating also needs to be 80% or less.
I think this must be partially the case. I've seen another Apple phone in my home degrade WAY more slowly with exactly the same charging method.
maybe that's wishful thinking, I just can't see with so many Pro Max iPhones out in the wild with the same issue, there isn't a problem with the battery/software