iPhone broke after update

Discussion in 'iPhone' started by sim0n, May 21, 2013.

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  1. sim0n, May 21, 2013

    sim0n macrumors member

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    Apr 28, 2013
    #1
    I plugged my iphone 5 in my laptop and installed the latest version, then after this it has just completely froze, i can't turn it off or anything, the only thing that works is siri - also it is getting very very hot
     
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  2. ValerieDurden, May 21, 2013

    ValerieDurden macrumors 6502a

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    Philadelphia, PA, USA
    #2
    Hold the home button and power button together and see if reboots.
     
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  3. sim0n, May 21, 2013

    sim0n thread starter macrumors member

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    Apr 28, 2013
    #3
    It doesn't, its completely unresponsive... although I can flick between screens and the battery and clock still works.
    I will take it into apple tomorrow I think
     
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  4. AlphaDogg, May 21, 2013

    AlphaDogg macrumors 68040

    AlphaDogg

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    Boulder, CO
    #4
    I don't think completely unresponsive means what you think it means...
     
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  5. sim0n, May 21, 2013

    sim0n thread starter macrumors member

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    Apr 28, 2013
    #5
    alright well its not responding how it should, the screen flicks between pages, the battery and clock symbols are accurate, and siri responds but I don't see it on the screen. None of the apps will load and i cant lock or switch it off
     
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  6. Troneas, May 21, 2013

    Troneas macrumors 65816

    Troneas

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    #6
    i presume its not jailbroken right?


    put it in DFU and re-install iOS.

    if that doesn't work its hardware.
     
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  7. sim0n, May 21, 2013

    sim0n thread starter macrumors member

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    Apr 28, 2013
    #7
    No its not jailbroken
    I don't really know how to do any of that if im honest, although I have tried plugging it in my laptop - no luck
    I live very close to an apple store anyway so will pop in with it tomorrow
    Will keep posted
     
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  8. blueroom, May 21, 2013

    blueroom macrumors 603

    blueroom

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    Location:
    Toronto, Canada
    #8
    Google DFU restore before you take it back to Apple.
     
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  9. paulbennett95, May 21, 2013

    paulbennett95 macrumors 6502a

    paulbennett95

    Joined:
    Aug 30, 2012
    Location:
    Long Island, NY
    #9
    After a grand total of 3 seconds, I found this link on how to put your phone into DFU Mode: http://www.iclarified.com/entry/index.php?enid=1034

    I'd suggest doing that before going into the Apple Store, they have enough people to deal with as is.

    Good luck.
     
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