IPhone Call Log and encrypted Backups

Discussion in 'iPhone Tips, Help and Troubleshooting' started by JPFloyd, Oct 24, 2016.

  1. JPFloyd macrumors newbie

    Oct 24, 2016
    Hi, I am trying to find an a record of an incoming call that no longer appears on my call log (IPhone6, IOS10). I have tried numerous free versions of software that claim to be able to access records in ITunes backups. My backups are encrypted and I know the password but all of these programmes give an error when trying to decrypt. I cant turn off the encrypt backups option in ITunes. Can anyone suggest how I can either access these old call records on my phone or how I can recover them from encrypted backups? Thanks, Julian
  2. C DM macrumors Westmere

    Oct 17, 2011
    Have you tried checking with your carrier as an alternative as they usually have records of calls that are made and received.

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