iPhone canceled... apple email excuse blames AT&T

[shagthedrummer]

so I got an email from Apple just now saying the reason they canceled my iPhone order was because there was a problem with my AT&T account. The email said to call AT&T to resolve the issue and re-order. Just called AT&T and they said there is nothing wrong with my account and to contact Apple. WHAT THE HELL!!!

 

[luckygyrl83]

I think that.....

There are several recent threads on this. You may want to look into those and see what everyone is saying.

 

[Munitalp]

so I got an email from Apple just now saying the reason they canceled my iPhone order was because there was a problem with my AT&T account. The email said to call AT&T to resolve the issue and re-order. Just called AT&T and they said there is nothing wrong with my account and to contact Apple. WHAT THE HELL!!!

Same thing happened to two of my iPhone orders a few days ago, as well as many other peoples. It seems the cause was that there were numerous orders in their system, and it causes it to deny the upgrade.

 

[goobot]

but them on at the same time and watch them argue

 

[shagthedrummer]

ok so AT&T just connected me to an Apple rep and she said they canceled my order because AT&T denied it. WHAT? AT&T just told me there was nothing wrong. I asked her why everyone is passing the buck? I told her I ordered two and Apple only canceled 1. If it was AT&T's fault why not cancel both? She had no good excuse for that and said she would have a super call me within 24 hours. Fight on!