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Iphone can't connect to godaddy email

M

*MEF*

macrumors newbie
Original poster
Sep 2, 2014
4
0
New phone, trying to set up new Godaddy email account. All the settings are EXACTLY the way they list them on the website setup / tutorial. It will not connect! When I try to add a new POP account by entering all the details myself, it comes back with the error: Cannot Connect Using SSL (after a very long wait!). Do you want to try setting up the account without SSL? If I say "No", it quits. If I say "Yes", after a very long wait, it says "The connection to the server "smtpout.secureserver.net" on port 25 timed out."

When I try the exact same setup on my ipad, I get the following error:
Cannot Get Mail. The user name or password for "pop.secureserver.net" is incorrect. (I know I entered my password correctly)

When I use the text message link sent to my phone, it tells me "The connection to the server "smtpout.secureserver.net" on port 465 timed out".

I called GoDaddy and they said my account looks fine and there's nothing they can do for me. HELP! My business is very mobile and I can't rely on the webmail. I need to be able to get my emails on my phone!
 
Truthfully, setting up GD email is so often troublesome. It's honestly all in their settings. Believe it or not it usually (from my experience) takes 3-4 calls to finally get what they need, exactly.

Do wish you the best. It seems every account they have is different.
 
*MEF* said:
New phone, trying to set up new Godaddy email account. All the settings are EXACTLY the way they list them on the website setup / tutorial. It will not connect! When I try to add a new POP account by entering all the details myself, it comes back with the error: Cannot Connect Using SSL (after a very long wait!). Do you want to try setting up the account without SSL? If I say "No", it quits. If I say "Yes", after a very long wait, it says "The connection to the server "smtpout.secureserver.net" on port 25 timed out."

When I try the exact same setup on my ipad, I get the following error:
Cannot Get Mail. The user name or password for "pop.secureserver.net" is incorrect. (I know I entered my password correctly)

When I use the text message link sent to my phone, it tells me "The connection to the server "smtpout.secureserver.net" on port 465 timed out".



I called GoDaddy and they said my account looks fine and there's nothing they can do for me. HELP! My business is very mobile and I can't rely on the webmail. I need to be able to get my emails on my phone!
Click to expand...

try imap settings for your mobile devices instead. i have go daddy on iPhone and mac. both using apple mail and imap settings. usually the port settings have to be played with a little, since different isp's have filters in place that block some connections.

i use imap and no ssl with password authentication using port server port 147
 
*MEF* said:
New phone, trying to set up new Godaddy email account. All the settings are EXACTLY the way they list them on the website setup / tutorial. It will not connect! When I try to add a new POP account by entering all the details myself, it comes back with the error: Cannot Connect Using SSL (after a very long wait!). Do you want to try setting up the account without SSL? If I say "No", it quits. If I say "Yes", after a very long wait, it says "The connection to the server "smtpout.secureserver.net" on port 25 timed out."

When I try the exact same setup on my ipad, I get the following error:
Cannot Get Mail. The user name or password for "pop.secureserver.net" is incorrect. (I know I entered my password correctly)

When I use the text message link sent to my phone, it tells me "The connection to the server "smtpout.secureserver.net" on port 465 timed out".

I called GoDaddy and they said my account looks fine and there's nothing they can do for me. HELP! My business is very mobile and I can't rely on the webmail. I need to be able to get my emails on my phone!
Click to expand...

Command- said it best ! Call them and keep explaining that nothing is working. Eventually they will guide you with different settings. I had to do this quite a few times before getting the right tech that guided me to success.
I do not remember exactly what he had me do but it works flawlessly now.

Good luck.
 
@*MEF*

I am with GoDaddy and came across your post.

Have you been able to get your email working since your post yesterday? If not I would like to connect with you in hopes that together we may reach a resolution.

Feel free to reply or send me a private message.
 
My problem is not fixed yet. Haven't had time to call back
 
Just called again. The girl was very helpful. She "re-synched" my account and everything works perfectly now. They need some better training if one tech tells me there's nothing he can do and another can fix it in 2 minutes. Either way, all I care about is that it's fixed now.
 
@*MEF*,

I am happy to hear you were able to resolve your email issues with our support teams.

We also appreciate your feedback on your interactions with our support teams I will be sharing your feedback with our teams internally for training and improvement of our processes.
 
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