Iphone can't connect to godaddy email

Discussion in 'iPhone' started by *MEF*, Feb 4, 2015.

  1. *MEF* macrumors newbie

    Joined:
    Sep 2, 2014
    #1
    New phone, trying to set up new Godaddy email account. All the settings are EXACTLY the way they list them on the website setup / tutorial. It will not connect! When I try to add a new POP account by entering all the details myself, it comes back with the error: Cannot Connect Using SSL (after a very long wait!). Do you want to try setting up the account without SSL? If I say "No", it quits. If I say "Yes", after a very long wait, it says "The connection to the server "smtpout.secureserver.net" on port 25 timed out."

    When I try the exact same setup on my ipad, I get the following error:
    Cannot Get Mail. The user name or password for "pop.secureserver.net" is incorrect. (I know I entered my password correctly)

    When I use the text message link sent to my phone, it tells me "The connection to the server "smtpout.secureserver.net" on port 465 timed out".

    I called GoDaddy and they said my account looks fine and there's nothing they can do for me. HELP! My business is very mobile and I can't rely on the webmail. I need to be able to get my emails on my phone!
     
  2. Command macrumors regular

    Command

    Joined:
    Jan 23, 2015
    Location:
    USA
    #2
    Truthfully, setting up GD email is so often troublesome. It's honestly all in their settings. Believe it or not it usually (from my experience) takes 3-4 calls to finally get what they need, exactly.

    Do wish you the best. It seems every account they have is different.
     
  3. stempsons macrumors regular

    Joined:
    Feb 15, 2014
    #3
    try imap settings for your mobile devices instead. i have go daddy on iPhone and mac. both using apple mail and imap settings. usually the port settings have to be played with a little, since different isp's have filters in place that block some connections.

    i use imap and no ssl with password authentication using port server port 147
     
  4. Slicktype macrumors 6502

    Slicktype

    Joined:
    Nov 8, 2011
    #4
    Command- said it best ! Call them and keep explaining that nothing is working. Eventually they will guide you with different settings. I had to do this quite a few times before getting the right tech that guided me to success.
    I do not remember exactly what he had me do but it works flawlessly now.

    Good luck.
     
  5. IpadSC400 macrumors 6502a

    IpadSC400

    Joined:
    Feb 7, 2013
    Location:
    A mile high
    #5
    ...and good riddance...godaddy isn't something I'd recommend...especially after seeing that Super Bowl ad...lol
     
  6. FieldingMellish Suspended

    Joined:
    Jun 20, 2010
  7. GDKen macrumors newbie

    GDKen

    Joined:
    Jul 18, 2012
    #7
    @*MEF*

    I am with GoDaddy and came across your post.

    Have you been able to get your email working since your post yesterday? If not I would like to connect with you in hopes that together we may reach a resolution.

    Feel free to reply or send me a private message.
     
  8. *MEF* thread starter macrumors newbie

    Joined:
    Sep 2, 2014
    #8
    My problem is not fixed yet. Haven't had time to call back
     
  9. *MEF* thread starter macrumors newbie

    Joined:
    Sep 2, 2014
    #9
    Just called again. The girl was very helpful. She "re-synched" my account and everything works perfectly now. They need some better training if one tech tells me there's nothing he can do and another can fix it in 2 minutes. Either way, all I care about is that it's fixed now.
     
  10. GDKen macrumors newbie

    GDKen

    Joined:
    Jul 18, 2012
    #10
    @*MEF*,

    I am happy to hear you were able to resolve your email issues with our support teams.

    We also appreciate your feedback on your interactions with our support teams I will be sharing your feedback with our teams internally for training and improvement of our processes.
     

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