iPhone can't restore (error 36)

Discussion in 'iOS 7' started by iPhone2684, Jan 4, 2014.

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  1. iPhone2684, Jan 4, 2014

    iPhone2684 macrumors newbie

    Joined:
    Jan 1, 2014
    #1
    Hello All,

    I have an iPhone 4S and while trying to upgrade to iOS 7 the upgrade failed and my phone went into recovery, now when I plug into my computer I am getting error 36 from iTunes. I have followed all of the steps recommend by Apple help article with no luck.

    Has anyone else encountered this and how did you go about fixing this?

    Thanks.
     
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  2. eww7633, Jan 4, 2014

    eww7633 macrumors regular

    Joined:
    Dec 15, 2008
    #2
    It's not in the article. I really would recommend you disable any security software, try a different user, then try a completely different computer to restore.

    If none of those work, you may want to chat into iOS support at http://getsupport.apple.com so that they can get your case up to engineering.
     
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