iPhone can't restore (error 36)

Discussion in 'iOS 7' started by iPhone2684, Jan 4, 2014.

  1. iPhone2684 macrumors newbie

    Joined:
    Jan 1, 2014
    #1
    Hello All,

    I have an iPhone 4S and while trying to upgrade to iOS 7 the upgrade failed and my phone went into recovery, now when I plug into my computer I am getting error 36 from iTunes. I have followed all of the steps recommend by Apple help article with no luck.

    Has anyone else encountered this and how did you go about fixing this?

    Thanks.
     
  2. eww7633 macrumors regular

    Joined:
    Dec 15, 2008
    #2
    It's not in the article. I really would recommend you disable any security software, try a different user, then try a completely different computer to restore.

    If none of those work, you may want to chat into iOS support at http://getsupport.apple.com so that they can get your case up to engineering.
     

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