Went to the VZ store to pick up my iphone as they were honoring my NE2 promotion and had them in stock. The rep took the phone in back to 'activate' it even though I figured I could have easily accomplished this at home, but any rate everything seemed fine and yesterday a day after getting the phone noticed there were cuts on the metal band by the headphone jack and mute switch. I brought it back, and VZ said they cant accept the return for the cosmetic blemish as I told them I barely had handled it much since getting it and could have been the rep who was the one handling it to activate it (as the first time they activated the wrong phone number on it and took back into the back to restore it). So either it came that way out of the box or was mishandled by the rep, not 100% sure. I dont mean to be uberly picky or 'OCD' or over the top, but would Apple possibly do a replacement?