iPhone deleted all accounts and cant re-add email account

Discussion in 'iPhone Tips, Help and Troubleshooting' started by nigel0404, Apr 30, 2017.

  1. nigel0404 macrumors newbie

    Apr 30, 2017

    I searched a little for this topic but I cant find any answer, sorry in advance if it was already asked before.

    I got following problem: My wifes iPhone deleted suddenly all her logins in several apps as well as removed the email accounts, meaning all her contacts are gone. Luckily they are saved with the email account. So I opened the iOS email client and see the screen to add a new account. I add her outlook account and come to the page where I am asked to select what parts the phone should synchronize. After clicking "save" I see the note on top saying "Accound added", then nothing happens. No button to click and the emails and contacts are also not there. I tried restarting several times but that also doesnt change anything.

    Hope you guys have any suggestions what we could try, I am a longtime windows phone user, there I don't have these type issues (but I also don't have many apps, lol), so I have no clue what I should try to make it work again.

  2. Gav2k macrumors G3


    Jul 24, 2009
    Does she have any profiles installed?

    Settings > general > profiles?

    Failing a dodgy profile I would do a reset

    Settings > general > reset > reset all settings.

    If still no joy then wipe the phone.

    Settings > general > reset > erase all content and settings.
  3. BrianBaughn macrumors 601


    Feb 13, 2011
    Baltimore, Maryland
    Try adding the Outlook account as "Exchange".

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