iPhone disabled, any way to retrieve old photos?(trusted computer available)

Discussion in 'iPhone Tips, Help and Troubleshooting' started by SyndicateXX, Jul 27, 2017.

  1. SyndicateXX macrumors newbie

    Joined:
    Jun 20, 2013
    #1
    Story : So I am going to explain it short, it was an emergency, I was travelling abroad and while I was at the airport I changed my phone passcode and definitely the phone wasn't connected to the internet, successfully changed it tried unlocking and it worked few minutes later I received a call and after that when I try to unlock the phone it wouldn't let me unlock the phone ( there was a message though on the lock screen to verify the passcode ) and I tried many codes until it now is saying iPhone is disabled and the only way for me is to format the phone and use it as new.

    The problem over here is the internet is slow and to download the ipsw or to download the update is hectic

    Device : iPhone 5
    OS : iOS 10.3.2
    Find my iPhone : Disabled
    iCloud backup : no

    So I believe there is no way to retrieve my photos back without the backup since there are no iCloud backups.

    But back in my country I had connected this phone on my office pc before updating this phone ( I updated this phone from iOS 7 to iOS 10) so I defenitely trusted that computer on this phone, But after updating I don't think so I connected it afterwards.

    So do you guys think I still have a chance to retrieve those photos back if I connect this phone to my office computer ?

    Or is there any other way to fix this phone other than just going through the whole process of setting a new phone.

    Thanks

    And yes I know the iCloud username and password but that doesn't matter anymore yes?
     
  2. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #2
    Try connect it to the computer,if iTunes auto start,shut t down,phone should then show as external USB disk in the "this computer" folder,then its just to move the pictures to computer.
     
  3. SyndicateXX thread starter macrumors newbie

    Joined:
    Jun 20, 2013
    #3
    Just one question, i updated the pine later and never connected the phone after that.

    So is iphone still trusted or is it revoked ?
     
  4. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #4
    Should not be anything to worry about,if the phone is not blacklisted,it should work as I described,just remember to shut down iTunes if it start. The phone will then be recognised as a USB disk,open the folder,and you will find your photo folders in the phone.
     
  5. SyndicateXX thread starter macrumors newbie

    Joined:
    Jun 20, 2013
    #5

    I just tried it, it did work

    But I dont get anything, I just get the storage information thats it and when I open it, it just opens it

    In iTunes it shows like this
    [​IMG]
    --- Post Merged, Jul 30, 2017 ---
     
  6. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #6
    You should not open in iTunes,when iTunes start,shut IT down,IF youre using a Mac,look for an externa disk in Finder. In Windows,look under "My computer",should be an externa disk there. But as i Said,do not use iTunes.
     
  7. SyndicateXX thread starter macrumors newbie

    Joined:
    Jun 20, 2013
    #7
    I quit iTunes, If i open My iPhone in Computer, it first shows the storage space and information and when I open it further I get blank white page.

    Nothing happens until I unlock the phone using passcode.
     
  8. Stefan johansson macrumors 65816

    Stefan johansson

    Joined:
    Apr 13, 2017
    Location:
    Sweden
    #8
    Guess you need the passcode then,not sure why.
     
  9. Archiea macrumors newbie

    Joined:
    Aug 3, 2017
    Location:
    New York
    #9
    I think that you need to select to trust your computer before importing your photos. Have you operated on your office pc? If no, then take a try. By the way, any chance that you have created a backup on iTunes before? I suspect that is something easily forgotten and make sure that you are on the latest version iTunes. Hope this can help you recover photos from locked iPhone.
     

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