iPhone 6(S)(+) iPhone Disabled

Discussion in 'iPhone' started by EDLIU, Feb 9, 2019 at 11:18 AM.

  1. EDLIU macrumors member

    Joined:
    Oct 20, 2015
    #1
    My iPhone 6 Plus(iOS 11) is disabled. I cannot unlock the iPhone 6 Plus.

    A message showing that:
    iPhone is disabled
    try again in 1minute/5 minutes/15 minutes

    I entered the passcode, but still cannot unlock the iPhone.

    Why is my iPhone disabled? How do I unlock it?

    Thanks.
     
  2. BugeyeSTI macrumors 68020

    BugeyeSTI

    Joined:
    Aug 19, 2017
    Location:
    Arizona
    #2
    That message appears when too many passcode attempts have been made...
     
  3. EDLIU thread starter macrumors member

    Joined:
    Oct 20, 2015
    #3
    I entered the correct passcode after the "try again in 1 minute", but still failed to unlock the iPhone.

    Now it's "try again in 15 minutes", should I keep try entering the passcode?

    Thanks.
     
  4. flyinmac macrumors 68040

    flyinmac

    Joined:
    Sep 2, 2006
    Location:
    United States
    #4
    Perhaps someone changed the passcode? If someone else knew the passcode, they may have changed it.
     
  5. EDLIU thread starter macrumors member

    Joined:
    Oct 20, 2015
    #5
    So how many passcode attempts do I have?

    I'm now at the "try again in 15 minutes".

    Thanks.
    --- Post Merged, Feb 9, 2019 at 11:59 AM ---
    Six failed attempts gets you a 1 minute lockout. Seven gives you 5 minutes, eight gives 15, and nine 1 hour. After ten failed attempts, the system will either lock you out completely or erase your data, depending on your settings
     
  6. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #6
    https://support.apple.com/en-us/HT204306
     
  7. now i see it macrumors 68030

    Joined:
    Jan 2, 2002
    #7
    Entering the same wrong passcode over and over again won't get you anywhere. Obviously you don't have the correct passcode and entering wrong ones locks you out for longer and longer.
     
  8. EDLIU thread starter macrumors member

    Joined:
    Oct 20, 2015
    #8
    My iPhone 6 Plus is locked. Will it help if I take my iPhone to an Apple Store? I did not backup my iPhone, so all data will be lost if I cannot login to the iPhone.

    Another stupid question, if disabling an iPhone is for security reason, people with the (stolen) iPhone can just "restore" the iPhone and can still use it. Then only the data on the (stolen) iPhone is removed, but the iPhone can still be used.

    Thanks.
     
  9. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #9
    If you go to the Apple Store, you will need to bring proof of you being the original owner of the phone.
     
  10. EDLIU thread starter macrumors member

    Joined:
    Oct 20, 2015
    #10
    What kind of proof? I purchased the iPhone 6 Plus from the Apple Online Store.

    Will people from the Apple Store be able to unlock the iPhone(even it's disabled)?

    Thanks.
     
  11. BasicGreatGuy Contributor

    BasicGreatGuy

    Joined:
    Sep 21, 2012
    Location:
    In the middle of several books.
    #11
    You need a purchase receipt showing you are the owner, along with valid identity ID. As long as you can prove you are the original owner, they will be able to help you.
     
  12. EDLIU thread starter macrumors member

    Joined:
    Oct 20, 2015
    #12
    Okay. Thanks.
     
  13. EDLIU, Feb 10, 2019 at 9:42 PM
    Last edited: Feb 10, 2019 at 10:04 PM

    EDLIU thread starter macrumors member

    Joined:
    Oct 20, 2015
    #13
    Just asked the Apple Chat Support. The Tech Support Rept told me that even if I take my iPhone to an Apple Store, all they can do now is "removing the passcode". Meaning that they cannot get the data on my iPhone either.

    And for my other question:
    if disabling an iPhone is for security reasons, people with the lost/stolen iPhone can just "restore" the iPhone and can still use it.

    The Tech Support Rept said that owner of a lost/stolen iPhone can "Activation Lock" the iPhone using "Find My iPhone App". And whoever got the lost/stolen iPhone(with Activation Lock) won't be able to restore, hence using the lost/stolen iPhone.

    Thanks.
     

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