iPhone Down for the count!

[Wyvernspirit]

Oh such a sad day. I came home and placed my iPhone in its loving cradle, only to hear a grinding noise that sounded like my precious was scraping along gravel instead of the happy chirp. It then the iPhone gave me a pop up message that said the it needed repairs and that it could not make or receive calls.

I called apple support (800-694-74663, or 800-MY-iPHONE) and spoke to the reps, they are sending me a loner and a box to ship her back where they will hopefully repair her good as new.

October 2, 2007 will live in infamy!

 

[72930]

My experience with Apple's box service has been good...I once gave an iPod in Wednesday afternoon and had it back by Monday morning

 

[Wyvernspirit]

My experience with Apple's box service has been good...I once gave an iPod in Wednesday afternoon and had it back by Monday morning

They said that because I had called at such an advanced hour (5:00 my time, EST) that I may not get the box till thursday, and then it will take 3-4 days from when they get it back for repairs.

Luckily I have a $15 phone to put my sim in till then so I can get and make calls, but its crap ($15 phone, what do you expect, and thats $15 without contract) and will be waiting on bated breath till mine returns to me.

 

[Wyvernspirit]

Recieved my loaner iPhone today. Says AppleCare Service on back. Broken iPhone in box with pick up scheduled for tomorrow. Can't activate yet but can make and receive calls, just no cotacts or ipod content. Added a couple of numbers to phone that i use the most.

 

[ctakim]

Good luck, report back on your final experience.

 

[one1]

Don't forget to delete your stuff out of the loaner!

EDIT: is there a contact email where I can email apple about a wty question?

 

[Wyvernspirit]

Good luck, report back on your final experience.

I plan too.

Don't forget to delete your stuff out of the loaner!

The info pack that comes with the loaner says the same thing and tells you how to do it.

EDIT: is there a contact email where I can email apple about a wty question?

Don't know but perhaps someone else can answer that.

 

[jkeithh]

Hopefully your experience will be as good as mine. I called and had the loaner the next day. 2 days after that I had my new iPhone since my original could not be repaired.

 

[Wyvernspirit]

Some interesting notes while I await my iPhone's return. Oh and it left my place this morning.

The Loaner I received has a big dent in the top left corner. Nor too bad, but I never want to see something like that on my iPhone.

The loaners battery life is significantly better then my iPhone. Don't know why, used the iPhone extensively this morning, including watching a movie on my meal break, and the battery was only 1/3 down when I got home. Usually it is 2/3 down, sometimes less, after work.

Anyways, now it is just a waiting game.

 

[synth3tik]

I'm curious on what was grinding, I mean with no move parts really.

Sounds scary.

As stated though I have had good luck with sending things back and getting it back quickly.

 

[Madame Defarge]

How long had you had your iPhone before it got sick?

 

[phillipjfry]

I'm curious on what was grinding, I mean with no move parts really.

Sounds scary.

As stated though I have had good luck with sending things back and getting it back quickly.

Short inside the case giving feedback to the speaker? kinda like on my old PC (RIP but ill never miss u while I play on my mac ) where the hard drive reading will give a small amount of whinning through the speakers

 

[Wyvernspirit]

I'm curious on what was grinding, I mean with no move parts really.

Sounds scary.

As stated though I have had good luck with sending things back and getting it back quickly.

It wasn't a physical noise, but an electronic one. I was just saying it was a "gravel sound" as it is more descriptive and an easy way to explain what I heard.

How long had you had your iPhone before it got sick?

I purchased the phone on August 11th during a state "Tax free holiday" and activated it around the 14th.

Fedex tracking says it is do for delivery on the 8th by 3:00 pm.

 

[Wyvernspirit]

My iPhone has arrived at the repair facility:

Ship (P/U) date: Oct 5, 2007
Delivery date: Oct 8, 2007 8:49 AM
Sign for by: J.O CONNOR
Delivered to: Shipping/Receiving
Service type: FedEx Standard Overnight
Packaging type: Your Packaging
Number of pieces: 1
Weight: 1.00 lb.

And my repair status has been updated to stage 2:

From AppleCare Status Page:


So now I wait some more.

 

[Wyvernspirit]

My iPhone is "repaired" and shipping back to me.

Should be here 2-3 days.

AppleCare

Dear Robert,
*
Repair ID:
-snip-

Your service request has been completed and your IPHONE shipped on 2007-10-09. Please allow two business days for delivery.

Your product shipped via FedEx Air using tracking number -snip- which should be active within 24 hours.

Shipping address:
-Snip-

Your product will come with instructions for transferring the SIM card from the AppleCare Service Phone back to your product. You'll also receive instructions for returning the service phone to Apple using the same shipping box. Please use the shipping box that is provided and return the service phone within seven (7) days of Apple shipping your iPhone back.*If the*service phone is damaged as a result of improper packaging or misuse, or if you fail to return it within the seven days, you may be charged up to $600 USD, as*stated in the iPhone Rental Terms and Conditions.

Visit Repair Status to view the current details of your service request.

Regards,
The AppleCare Team

So Yay!

 

[Wyvernspirit]

I Got It!

Received my iPhone back today and here is some news on this:

1. The iPhone I got is NEW...

and

2. It has 1.0.2 on it not 1.1.1, which my old one had 1.1.1.

So far my AppleCare experience with this has been great. The letter that was included said that after doing all the diagnostics they could on it it was determined that a replacement was needed. The new iPhone comes in a box similar to a retail box but about 1/3 or 1/4 the size. The iPhone sits on a plate similar to what comes in the retail packaging with an iClip underneath. The iPhone is fully wrapped.

That is it for now.