Hi all, I have an issue with the earphones that come with the iPhone. The remote and mic won't work. I have even been to the Apple store to get them replaced! Tried them in a few other iPhones and it seems to work correctly. I have also done a factory reset and still nothing. I also had my iPhone replaced last month and the issue was also on that iPhone, so I thought maybe my software was having a problem, hence the factory reset but it didn't help. Any ideas what the problem could be?