iPhone exchanging

Discussion in 'iPhone' started by jz7410, Aug 14, 2008.

  1. jz7410 macrumors member

    Joined:
    Nov 1, 2007
    #1
    My GF got a scratch on the front of her 8gb iphone. We bought them on 7/18 so I am in the 30 day return. Would the apple store give me an exchange on a scratched phone? Or should I just tell them she wants to upgrade to a 16 and get a 16?
     
  2. bassproguy07 macrumors 6502a

    bassproguy07

    Joined:
    Aug 13, 2008
    Location:
    Katy, TX
    #2
    absolutely not, has to be a manufacturer defect, not a scratch. Crack maybe. I tried to get a new one when the 2.0.1 update didnt ix anything and they said that a new phone wouldnt help.
     
  3. jz7410 thread starter macrumors member

    Joined:
    Nov 1, 2007
    #3
    But since i am still in the 30 day return period. Couldn't I just take her phone back and say that I want to upgrade it to a 16gb? I read that they exchange within the 30 day return for a different color or capacity if you want...
     
  4. bassproguy07 macrumors 6502a

    bassproguy07

    Joined:
    Aug 13, 2008
    Location:
    Katy, TX
    #4
    that you might be able to do but you would probably have to upgrade i too am in the 30 day period but they wouldnt exchange.
     
  5. aneftp macrumors 68040

    Joined:
    Jul 28, 2007
    #5
    When you exchange phones, the phone you are returning has to be "in like new" condition. If it's a scratch anyone can see, I doubt they would let you return it without some type of restocking fee.

    Maybe you can be sly and it's a busy day and they won't notice it but I've seen an Apple rep refuse to take back a scratched iphone. I mean it was like a 5cm scratch and fairy obvious.

    Why didn't you put a screen protector on it in the first place? That's the first thing I did for my wife's iphone. You know women put these phones in their purses with sharp keys and other stuff in there.
     

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