Iphone express replacement - what happens, if fault is not reproducible

Discussion in 'iPhone Tips, Help and Troubleshooting' started by OneZweiThree, Oct 8, 2014.

  1. OneZweiThree macrumors regular

    Feb 17, 2013
    Maybe you can help me with a problem regarding the apple express replacement.

    I had an issue with my 5S´s Home button, that it clicked, when I pressed the Home-button just slightly. So there was a click before the actual click, that happens, when the button is triggered. The problem is, sometimes it works for a bit like it should, so no extra click.

    I called apple about it and now I got a replacement phone via the express replacement program. I also sent my "faulty" phone in.

    What happens now, if apple can't find or reproduce the issue I had with the button? Do they send me my phone back and I have to send them the replacement phone?

    Hope you guys have an answer for me.

    (If it`s important, I´m from Germany)
  2. runningtowin macrumors member

    Jan 2, 2011

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