Iphone express replacement - what happens, if fault is not reproducible

Discussion in 'iPhone Tips, Help and Troubleshooting' started by OneZweiThree, Oct 8, 2014.

  1. OneZweiThree macrumors regular

    Joined:
    Feb 17, 2013
    Location:
    Bavaria
    #1
    Maybe you can help me with a problem regarding the apple express replacement.

    I had an issue with my 5S´s Home button, that it clicked, when I pressed the Home-button just slightly. So there was a click before the actual click, that happens, when the button is triggered. The problem is, sometimes it works for a bit like it should, so no extra click.

    I called apple about it and now I got a replacement phone via the express replacement program. I also sent my "faulty" phone in.

    What happens now, if apple can't find or reproduce the issue I had with the button? Do they send me my phone back and I have to send them the replacement phone?

    Hope you guys have an answer for me.
    Thanks!

    (If it`s important, I´m from Germany)
     
  2. runningtowin macrumors member

    Joined:
    Jan 2, 2011

Share This Page