iPhone failed download issue

Discussion in 'iPhone' started by Bram.96, Jan 27, 2016.

  1. Bram.96 macrumors member

    Bram.96

    Joined:
    May 20, 2015
    Location:
    Netherlands
    #1
    Hello everyone,

    I just a bought a new iPhone 6s and have started to download some movies onto it. However, one movie crashed while downloading and now takes up about 4GB of useless space on my phone and I can't find a way to delete it. I've already tried PhoneClean, but that doesn't work. This is an issue that has been going one for several generations of iPhone right now, does anybody have a solution?
     
  2. William Wales macrumors member

    William Wales

    Joined:
    Dec 24, 2015
    Location:
    Los Angeles
    #2
    Hi, Bram. I'm late. You mean that your movie crashed files take up 4 GB space on your iPhone 6s, right? Have you checked your storage by opening the Settings app then go to General and tap Usage?

    You can restore your iPhone, but you need to backup your data previously. It's very important. If you don't want to do like this, iMyfone Umate may help you get an overview of where is taking up space and you can clean up them selectively. Hope it helps!
    http://www.imyfone.com/iphone-space-saver-mac/
     
  3. ChrisWilliam macrumors member

    ChrisWilliam

    Joined:
    Jan 20, 2016
    Location:
    UK
    #3
    You can try to upgrade the latest iOS version, and see how it goes.
     
  4. Dawsonwles macrumors newbie

    Dawsonwles

    Joined:
    Sep 1, 2015
    #4
    Syncing your device with iTunes *should* remove the diagnostics & data information from your device, but it'll still create new information.
     
  5. Sare2514 macrumors newbie

    Sare2514

    Joined:
    Nov 11, 2015
    #5
    Maybe crashed files will be removed automatically.
     
  6. skyperbon macrumors regular

    Joined:
    Jul 7, 2010
    Location:
    All over the WWW...
    #6
    Try the Phone Doctor app. It should clear your junk. Not sure if it will work for clearing unfinished videos though.
    You can also try a hard reset and see if that does the trick.
     
  7. tjwilliams25 macrumors 6502

    Joined:
    Aug 10, 2014
    Location:
    Montana
    #7
    If you can't see the movie taking up space on the phone in the Usage menu, then you probably won't have any issues. If you're looking on iTunes when you connect your phone and it says 4GB or more is being taken up by "Other", that is normal. Basically, that is iOS's trash file that will be deleted as the phone needs the space. This is normal and nothing to worry about.
     
  8. Sare2514 macrumors newbie

    Sare2514

    Joined:
    Nov 11, 2015
    #8
    You are right.
     
  9. Dawsonwles macrumors newbie

    Dawsonwles

    Joined:
    Sep 1, 2015
    #9
    Some cleanning tools might be better, no need to worry about creating new files. ;)
     
  10. ChrisWilliam macrumors member

    ChrisWilliam

    Joined:
    Jan 20, 2016
    Location:
    UK
    #10
    What is "Other" category? It may include kinds of cached files and data. It's normal. But you said that trash files will be deleted as the phone needs space, WHY there are a alert "storage almost full" when we want to upgrade to newer iOS system or download a mobile games?
     
  11. tjwilliams25 macrumors 6502

    Joined:
    Aug 10, 2014
    Location:
    Montana
    #11
    That's a very good question. I was just quoting an Apple Support Article that I found the last time this question came up. I know that Apple Music downloads aren't automatically deleted, so there may be others that might not either. It's an oversight that Apple's acknowledged and hopefully will be fixed soon.
     
  12. ChrisWilliam macrumors member

    ChrisWilliam

    Joined:
    Jan 20, 2016
    Location:
    UK
    #12
    Thanks. Hope it will be fixed soon. In addition, I think that something which require physical storage, it will not be deleted. So maybe we can try some other ways.
     
  13. ChrisWilliam macrumors member

    ChrisWilliam

    Joined:
    Jan 20, 2016
    Location:
    UK
    #13
    Maybe not.
     
  14. Sare2514 macrumors newbie

    Sare2514

    Joined:
    Nov 11, 2015
    #14
    While someone said to me, iOS device automatically deletes cached files when it needs more space. :confused:
     
  15. C DM, Mar 28, 2016
    Last edited: Jul 28, 2016

    C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #15
    At some point app caches and the like will get emptied as space is needed. That doesn't necessarily apply to all such storage though.
     
  16. William Wales macrumors member

    William Wales

    Joined:
    Dec 24, 2015
    Location:
    Los Angeles
    #16
    Yes. Quite right!
     
  17. Sare2514 macrumors newbie

    Sare2514

    Joined:
    Nov 11, 2015
    #17
    yep. I know. Thanks.
     
  18. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #18
    Try this trick:

    http://forums.macrumors.com/threads/simple-trick-to-free-up-storage.1967325
     
  19. ChrisWilliam macrumors member

    ChrisWilliam

    Joined:
    Jan 20, 2016
    Location:
    UK
  20. William Wales macrumors member

    William Wales

    Joined:
    Dec 24, 2015
    Location:
    Los Angeles
  21. Mlrollin91 macrumors G4

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #21
    You can also use iFunBox to go through the 'iTunes' sync folder and remove media in there.
     

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