iPhone freezing up? Interesting visit to Apple Genius not a TLC/MLC issue

MH01

MH01

Suspended
Hey guys,

This might help some of you out.

Since getting my iPhone, a 128 Plus, I have over the last few months I have started experiencing bad freezes, where the phone would not respond upto 20 seconds, or apps crashing.

Not spending too much time analysing it I thought the culprit was the TLC memory used in my model ( I verified it was TLC), alot of articles on the web suggesting this, so made a booking to see an Apple genius to see if Apple had any ideas why I was getting these freezes/hangups. Also I have to point out, I am not a huge Apps user, I have about 10 apps that I use regularly.

The genius ran the diagnostics on my phone, said everything was perfect, the battery was in really good condition, so he dismissed the TLC memory as a problem, he said models have been replaced that had memory issues, but those were flagged in the diagnostics check. He than showed me how you can view event logs on an iphone, nifty, and we went through and looked into these logs, these logs are created when apps crash, warning messages etc etc, just like in software development, handy for analysis. And he told me I have a lot of low memory events, and these are most likely the causes of my device locking up, while the iPhone clears memory.

We had a good chat, and he effectively said that the 1GB of Ram in the iPhone is not enough, and certain users will run into these issues. He further analysed the logs and its looks like the culprit is my e-mails, I have both personal and company e-mails going to my iphone, alot of them!, he recommended not saving historical e-mails on the iphone itself and only keep the last couple weeks etc.

I never thought the 1GB Ram was that much of an issue, and only a problem in relation to safari refreshing, though it looks like the iPhone might in fact need a bump past 1GB.

I'm going to change my e-mail settings and see if it fixes the freezing etc, if it does, kinda disappointed Apple is still running with 1GB and its affecting people's experience.

Have to admit, was one of the better Genius appointments I have had, the guy actually knew his stuff, and was surprised that he admitted the 1GB was the issue. And was awesome that he showed be how the diagnostics software worked and the even logs.

At least my iPhone has no hardware issues, now just going to have to be smarter about how I tweak it and manage the memory.
 
MH01 said:
Hey guys,

This might help some of you out.

Since getting my iPhone, a 128 Plus, I have over the last few months I have started experiencing bad freezes, where the phone would not respond upto 20 seconds, or apps crashing.

Not spending too much time analysing it I thought the culprit was the TLC memory used in my model ( I verified it was TLC), alot of articles on the web suggesting this, so made a booking to see an Apple genius to see if Apple had any ideas why I was getting these freezes/hangups. Also I have to point out, I am not a huge Apps user, I have about 10 apps that I use regularly.

The genius ran the diagnostics on my phone, said everything was perfect, the battery was in really good condition, so he dismissed the TLC memory as a problem, he said models have been replaced that had memory issues, but those were flagged in the diagnostics check. He than showed me how you can view event logs on an iphone, nifty, and we went through and looked into these logs, these logs are created when apps crash, warning messages etc etc, just like in software development, handy for analysis. And he told me I have a lot of low memory events, and these are most likely the causes of my device locking up, while the iPhone clears memory.

We had a good chat, and he effectively said that the 1GB of Ram in the iPhone is not enough, and certain users will run into these issues. He further analysed the logs and its looks like the culprit is my e-mails, I have both personal and company e-mails going to my iphone, alot of them!, he recommended not saving historical e-mails on the iphone itself and only keep the last couple weeks etc.

I never thought the 1GB Ram was that much of an issue, and only a problem in relation to safari refreshing, though it looks like the iPhone might in fact need a bump past 1GB.

I'm going to change my e-mail settings and see if it fixes the freezing etc, if it does, kinda disappointed Apple is still running with 1GB and its affecting people's experience.

Have to admit, was one of the better Genius appointments I have had, the guy actually knew his stuff, and was surprised that he admitted the 1GB was the issue. And was awesome that he showed be how the diagnostics software worked and the even logs.

At least my iPhone has no hardware issues, now just going to have to be smarter about how I tweak it and manage the memory.
Click to expand...

Really interesting. I am not knowledgeable enough on these issues but maybe the RAM is a limiting factor on larger storage devices.
 
Chatter said:
Really interesting. I am not knowledgeable enough on these issues but maybe the RAM is a limiting factor on larger storage devices.
Click to expand...

That is the part which is interesting, why is it the larger capacity devices that people are experiencing issues. Or are heavy users more likely to have bought a larger capacity. Apart from e-mails, I am hardly a heavy user though.....
 
While you enjoyed talking to the Geek, I have not had either my 6 or 6+ freeze a single time. Both have worked without flaw.
 
MH01 said:
At least my iPhone has no hardware issues, now just going to have to be smarter about how I tweak it and manage the memory.
Click to expand...

I suppose it's comforting to know that your phone isn't broken, merely cripped by insufficient RAM and a buggy o/s.☺️
 
MH01 said:
Hey guys,

This might help some of you out.



He than showed me how you can view event logs on an iphone, nifty, and we went through and looked into these logs, these logs are created when apps crash, warning messages etc etc, just like in software development, handy for analysis. And he told me I have a lot of low memory events, and these are most likely the causes of my device locking up, while the iPhone clears memory.

We had a good chat, and he effectively said that the 1GB of Ram in the iPhone is not enough, and certain users will run into these issues. He further analysed the logs and its looks like the culprit is my e-mails, I have both personal and company e-mails going to my iphone, alot of them!, he recommended not saving historical e-mails on the iphone itself and only keep the last couple weeks etc.

I never thought the 1GB Ram was that much of an issue, and only a problem in relation to safari refreshing, though it looks like the iPhone might in fact need a bump past 1GB.

I'm going to change my e-mail settings and see if it fixes the freezing etc, if it does, kinda disappointed Apple is still running with 1GB and its affecting people's experience.

Have to admit, was one of the better Genius appointments I have had, the guy actually knew his stuff, and was surprised that he admitted the 1GB was the issue. And was awesome that he showed be how the diagnostics software worked and the even logs.

At least my iPhone has no hardware issues, now just going to have to be smarter about how I tweak it and manage the memory.
Click to expand...

Can you share with us how to get into the event logs so that others can check their problem. Thanks
 
My phone is actually working better lately than it was months ago. Not sure why. I'm not using it any differently than before. I can have 15 or more apps hanging in the background with no app crashing. The issues I still have once in awhile are the lagginess when switching orientation and this mostly happens messaging. I have the 64GB with MLC.

While this Plus has been my overall favorite iPhone hardware wise, it along with the iOS 8 software has been the buggiest. The "it just works" is a fading memory with Apple #.
 
These genius's are known to talk smack out of their ass's, just like any other carrier retail wireless reps. They are never wrong, even if they are.

You can't be that naive to believe their defending stories.
 
E2EK1EL said:
These genius's are known to talk smack out of their ass's, just like any other carrier retail wireless reps. They are never wrong, even if they are.

You can't be that naive to believe their defending stories.
Click to expand...

Not defending. Just explaining my experience, I will make a few tweaks and if my phone is still hanging, I'm going right back.

Fact is 1gb ram is low, so I am not going to say he was full of BS, if anything I'm impressed he admited instead of towing the company line saying 1GB is enough these days.

At the end of all this , the hardware might be fine and the turd that is iOS 8 is proving how buggy it is.
 
MH01 said:
Hey guys,

This might help some of you out.

Since getting my iPhone, a 128 Plus, I have over the last few months I have started experiencing bad freezes, where the phone would not respond upto 20 seconds, or apps crashing.

Not spending too much time analysing it I thought the culprit was the TLC memory used in my model ( I verified it was TLC), alot of articles on the web suggesting this, so made a booking to see an Apple genius to see if Apple had any ideas why I was getting these freezes/hangups. Also I have to point out, I am not a huge Apps user, I have about 10 apps that I use regularly.

The genius ran the diagnostics on my phone, said everything was perfect, the battery was in really good condition, so he dismissed the TLC memory as a problem, he said models have been replaced that had memory issues, but those were flagged in the diagnostics check. He than showed me how you can view event logs on an iphone, nifty, and we went through and looked into these logs, these logs are created when apps crash, warning messages etc etc, just like in software development, handy for analysis. And he told me I have a lot of low memory events, and these are most likely the causes of my device locking up, while the iPhone clears memory.

We had a good chat, and he effectively said that the 1GB of Ram in the iPhone is not enough, and certain users will run into these issues. He further analysed the logs and its looks like the culprit is my e-mails, I have both personal and company e-mails going to my iphone, alot of them!, he recommended not saving historical e-mails on the iphone itself and only keep the last couple weeks etc.

I never thought the 1GB Ram was that much of an issue, and only a problem in relation to safari refreshing, though it looks like the iPhone might in fact need a bump past 1GB.

I'm going to change my e-mail settings and see if it fixes the freezing etc, if it does, kinda disappointed Apple is still running with 1GB and its affecting people's experience.

Have to admit, was one of the better Genius appointments I have had, the guy actually knew his stuff, and was surprised that he admitted the 1GB was the issue. And was awesome that he showed be how the diagnostics software worked and the even logs.

At least my iPhone has no hardware issues, now just going to have to be smarter about how I tweak it and manage the memory.
Click to expand...

Interesting. My 128 6+ has Safari crash several times a day. Screen freezes a few seconds then tab reloads with message page had problem so was reloaded. Sometimes with only 2 tabs open. I'll check my email settings and see what happens. Thanks for sharing the story!
 
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